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Customer Success Specialist
Job
Robert Half
Omaha, NE (In Person)
Full-Time
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Job Description
We are looking for a Customer Success Specialist to support policyholders and customers with prompt, attentive service in Omaha, Nebraska. This Long-term Contract position is ideal for someone who thrives in a fast-paced insurance environment, communicates clearly across phone and email, and enjoys helping customers resolve service-related issues. The role focuses on delivering a positive client experience by addressing inquiries, troubleshooting access and connectivity concerns, and guiding customers through solutions with accuracy and care.
Responsibilities:
- Respond to customer inquiries through inbound calls and email while providing courteous, solution-focused support
- Assist customers with account-related questions and service needs by gathering details, clarifying concerns, and offering accurate information
- Troubleshoot connectivity and access issues by identifying root causes and walking customers through practical next steps
- Navigate multiple browser windows and internal systems efficiently to research cases and document interactions
- Maintain clear written correspondence that reflects accuracy and a strong customer-first mindset
- Monitor open issues and follow up as needed to ensure concerns are fully addressed and resolved in a timely manner
- Collaborate with internal teams when escalations are needed to support customer retention and service quality