Convention Services Coordinator

Summary of Position The Convention Services Coordinator supports the Convention Services Manager in planning and executing group meetings, conferences, and events within the hotel. This role acts as a key liaison between clients and hotel departments, ensuring all event details are communicated clearly and delivered with a high level of service.

Organizational Relationships Reports to:

Convention Services Manager/General Manager Supervises:

NA Qualifications and Skills Strong knowledge of hotel departments and event flow Excellent organizational, multitasking, and time management skills Outstanding communication and guest service skills Ability to work flexible hours, including evenings, weekends, and holidays Education and Experience Bachelor's degree in hospitality management or related field preferred 1-3 years of experience in hotel operations, catering, or event services Duties and Responsibilities Coordinate all logistical aspects of group events, including meetings, conferences, banquets, and social functions Prepare and distribute Banquet Event Orders (BEOs), group resumes, and detailed event documentation Serve as the primary point of contact for clients for assigned groups, ensuring all requirements are understood and executed Communicate event details to internal departments such as catering, culinary, banquet operations, front office, housekeeping, and audiovisual teams Assist in conducting site tours and pre-convention meetings with clients Monitor event setup, execution, and breakdown to ensure quality standards are met Respond promptly to client requests and resolve issues to maintain guest satisfaction Track changes, updates, and billing information related to group events Maintain accurate records in hotel sales and event management systems Support post-event follow-up, including feedback collection and reconciliation Performs other duties as assigned by Convention Services Manager/General Manager. Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1) Friendly Focused

• we are committed to creating a fun environment that embraces families and children of all ages. 2) Kindness Focused
• we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. 3) Team Spirit
• we foster a respectful workplace where team members work together to exceed our guest's expectations. 4) Hearts that Serve
• we are driven by a passion to bring joy and happiness to the guests that we serve. 5) Take Ownership
• we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form). The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 50 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands Constantly

• occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently
• occupation requires this activity from 33% to 66% of the time (2.5
• 5.5 hours/day) Occasionally
• occupation requires this activity up to 33% of the time (0
• 2.5 hrs/day) Not Applicable
• activity is not applicable to this occupation.

Physical Demands Stand X Constantly Frequently Occasionally Not Applicable Walk X Constantly Frequently Occasionally Not Applicable Sit Constantly Frequently Occasionally X Not Applicable Handling/Fingering X Constantly Frequently Occasionally Not Applicable Reach Outward X Constantly Frequently Occasionally Not Applicable Reach Above Shoulder X Constantly Frequently Occasionally Not Applicable Climb Constantly Frequently X Occasionally Not Applicable Crawl Constantly X Frequently Occasionally Not Applicable Squat or kneel Constantly X Frequently Occasionally Not Applicable Bend Constantly X Frequently Occasionally Not Applicable Lift/Carry 10 lbs. or less X Constantly Frequently Occasionally Not Applicable 11 to 20 lbs. X Constantly Frequently Occasionally Not Applicable 21 to 50 lbs. Constantly X Frequently Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently X Occasionally Not Applicable Over 100 lbs. Constantly Frequently Occasionally X Not Applicable Push/Pull 12 lbs. or less Constantly X Frequently Occasionally Not Applicable 13 to 25 lbs. Constantly X Frequently Occasionally Not Applicable 26 to 40 lbs. Constantly X Frequently Occasionally Not Applicable 41 to 100 lbs. Constantly X Frequently Occasionally Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly X Frequently Occasionally Not Applicable Extreme Heat (non-weather) Constantly X Frequently Occasionally Not Applicable Loud Noise Level Constantly Frequently X Occasionally Not Applicable Other Ability to Read X Constantly Frequently Occasionally Not Applicable Ability to Speak English X Constantly Frequently Occasionally Not Applicable Ability to Understand Verbal Directions X Constantly Frequently Occasionally Not Applicable Ability to Report to Work Regularly X Constantly Frequently Occasionally Not Applicable Ability to Report to Work on Time X Constantly Frequently Occasionally Not Applicable Ability to Work Safely X Constantly Frequently Occasionally Not Applicable