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Service Business Development Center Representative
Job
VIP Honda
North Plainfield, NJ (In Person)
$37,440 Salary, Full-Time
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Job Description
VIP Honda - North Plainfield, NJ VIP Honda is seeking a motivated and customer-focused Service BDC Representative to join our growing team. The Service BDC Representative plays a key role in supporting our service department by communicating with customers, scheduling appointments, following up on service recommendations, and helping ensure an exceptional customer experience. Responsibilities Handle inbound and outbound phone calls, emails, and text messages with customers. Schedule service appointments and confirm upcoming appointments. Follow up with customers who are due for maintenance or have declined recommended services. Contact customers regarding recalls, service campaigns, and promotional offers. Maintain accurate customer records and notes within the CRM. Work closely with Service Advisors and Service Management to maximize appointment show rates. Respond promptly to customer inquiries and provide excellent customer service. Assist with customer retention and service marketing initiatives. Meet daily activity and appointment-setting goals. Qualifications Previous customer service, call center, BDC, or automotive experience preferred. Strong communication and interpersonal skills. Comfortable making outbound phone calls throughout the day. Ability to multitask in a fast-paced environment. Basic computer proficiency and ability to learn dealership software. Strong organizational and follow-up skills. Positive attitude and team-oriented mindset. What We Offer Competitive hourly pay plus performance-based bonuses. Growth opportunities within a rapidly expanding dealership. Paid training. Supportive team environment. Employee discounts and dealership benefits. Schedule Full-time position. Evening and weekend availability required. Flexible scheduling based on dealership needs. If you're energetic, organized, and enjoy helping customers while earning performance-based income, we'd love to hear from you. Apply today and become part of the VIP Honda team!