Client Advisor

Open sharing options Client Advisor Commercial Short Hills, US Permanent Apply Now Save Saved Jobs IWC Client Advisor Reference code:

JR127455

We are makers. Thinkers. Strategists. Storytellers. For over 150 years, we've been shaped by tradition, powered by progress, and driven by people. Join us as we celebrate the legacy of craftsmanship and the future of watchmaking, where every tick resonates with the heartbeat of time itself. Wherever your path started, we care where you want to go. Whether in Schaffhausen or somewhere else in the world, engineer your next step with us. Responsibilities Hosting clients and other stakeholders with the ability to provide personalized customer experience Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients Find ever new and creative means to exceed client's expectations Establish strong personal relationships with clients from different backgrounds. Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis. Handle customer service requests and respective processes. Know IWC's history, products and partnerships as well as the watch and luxury industries. Deliver outstanding client service and treatment to make a clear difference vs. competition. Act as a brand ambassador in and out of the boutique. Organize and execute all operational tasks in detail and with care. Maintain the boutique according to global IWC visual merchandising standards. Be part of a boutique team and support the overall organization of the boutique with a strong team approach. Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI. Qualifications Education 3-5 years of experience in sales or hospitality Applicants with background in Sales or Hospitality preferred Technical Skills/Abilities Fluent in English Comfortable with Video chat softwares Personal Skills Strong Team player mindset Excellent communicator with ability to develop strong networks Curious and resourceful. Able to work independently on creating sales leads. Result-oriented and driven Strong selling skills Accountable and reliable Able to handle large diversity of tasks in a timely manner, very organized and disciplined High emotional intelligence and general education Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior Able to adapt approach individually to respective client Open and outgoing personality Demonstrate eagerness and enthusiasm to learn and grow Creative, curious and versatile with good interpersonal competences and empathetic Has perfect manners and can maintain a conversation elegantly Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future!

Expected Salary Range:

$22 - $25 Salary will be determined based on relevant skills and experience. Similar Jobs Client Advisor Save Saved Aventura, United States of America IWC Client Advisor, Harrods Save Saved London, United Kingdom IWC Client Advisor- Madison Save Saved New York, United States of America IWC