Internet Sales Specialist (AZ Sales) | High-Performance Automotive | East Coast Toyota

Internet Sales Specialist (A-Z Sales) | High-Performance Automotive | East Coast Toyota East Coast Toyota - 3.0 Wood-Ridge, NJ Job Details Full-time 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Deal closing Objection handling (sales technique) Pricing Customer relationship building Customer retention Phone communication Writing skills Mid-level Client relationship development Online automotive sales Sales pipeline management CRM system proficiency Appointment scheduling Communication skills Client interaction via phone calls Full Job Description Position Summary East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery. This is not a traditional BDC role . We are looking for a professional who can engage, build value, structure deals, and close customers remotely , creating a seamless, modern buying experience before they ever walk into the showroom. You will be responsible for owning your leads from A-Z , ensuring no opportunity is missed and every customer receives a high-level, professional experience. What Makes This Role Different You are not just setting appointments — you are selling You will own the customer relationship from start to finish You will be expected to structure deals and secure commitments remotely You will play a direct role in gross profit generation and customer retention Key Responsibilities Respond immediately to all internet, phone, and digital inquiries Build rapport and establish trust through phone, text, and email communication Conduct full needs assessments to match customers with the right vehicle Present vehicle options, pricing, and payment structures remotely Handle objections and guide customers through the buying process Ask for the deposit and secure the deal prior to showroom visit Coordinate showroom appointments for final delivery and paperwork Maintain complete and accurate CRM records for all interactions Follow up consistently to maximize closing ratios and customer retention Work closely with sales management to ensure deal structure and profitability Performance Expectations & Accountability Manage high-volume lead flow with no missed opportunities Maintain strict CRM discipline and follow-up processes Drive appointment show rates and closing ratios Contribute to gross profit through proper deal structuring Execute consistent follow-up for unsold leads and past customers Support internal marketing efforts through database engagement and retention What We're Looking For Previous automotive sales or high-performing BDC experience required Strong phone presence and ability to build value remotely Proven ability to close, not just set appointments Highly organized and process-driven Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.) Strong written communication (text/email) skills Competitive, self-motivated, and results-driven mindset Compensation & Benefits Aggressive compensation plan with strong earning potential Performance-based bonuses tied to appointments, shows, and sales Medical, dental, and vision benefits 401(k) retirement plan Paid time off Employee vehicle purchase program Career advancement opportunities — we promote from within Why Join East Coast Toyota High-volume dealership with strong lead flow Modern digital sales environment with the tools to succeed Leadership team focused on performance, accountability, and growth Opportunity to build a long-term career in automotive sales Schedule Full-time position with evenings and Saturdays required.