Sales Lead

Sales Lead Job Description Job Summary:

The Sales Lead supports store management in creating conditions for success by focusing on business results, consumer experience, and brand representation. The role encompasses coaching, achieving sales goals, delivering top-tier customer experiences, and upholding brand standards. Sales Leads are categorized into three specialized areas: Operations , Consumer Experience , and Visual Merchandising , each with distinct responsibilities. Core Responsibilities for

All Sales Leads:

Business Results:

Drive team productivity, achieve sales goals, and support strategies for superior results.

Consumer Experience:

Build relationships to foster brand loyalty and ensure customer satisfaction.

Brand Ambassador:

Embody the company's values and heritage, ensuring a high-quality store experience.

Accountability:

Adhere to company policies and ensure team compliance.

Leadership:

Model and teach company values, including Stewardship, Humility, Excellence, and Elegance.

Specialized Roles:

Sales Lead -

Consumer Experience Focus:

Deliver a seamless and engaging customer experience.

Responsibilities:

Monitor and enhance customer interactions using sales strategies. Plan and execute in-store events. Train and motivate associates to exceed customer engagement and sales performance metrics.

Key Skills:

Customer service excellence, event planning, and engagement analysis. Sales Lead -

Operations Focus:

Manage back-of-house operations and ensure operational efficiency.

Responsibilities:

Oversee product handling, inventory management, and stockroom organization. Maintain compliance with safety, loss prevention, and accounting procedures. Plan store supply needs within budget.

Key Skills:

Logistics, inventory management, and adherence to operational protocols. Sales Lead -

Visual Merchandising Focus:

Create visually appealing and brand-aligned displays to drive sales.

Responsibilities:

Ensure product displays, signage, and store layout meet brand standards. Assist with training on visual standards and techniques. Maintain cleanliness and proper presentation of products and store areas.

Key Skills:

Visual creativity, merchandising strategy, and attention to detail.

General Requirements:

Minimum of 1+ years of retail management experience. Proficient in using point-of-sales systems and Microsoft Office Suite. Strong leadership, communication, and problem-solving abilities. Ability to multitask, prioritize, and function in a fast-paced environment.

Physical Demands:

Frequent movement around the sales floor, stockroom, and office. Ability to lift up to 50 pounds and perform tasks like squatting, bending, and climbing ladders. This job description provides a comprehensive view of the Sales Lead role, with distinct expectations for each specialization to optimize store performance and customer satisfaction. Other job duties are as assigned.