Sales and Services Specialist

Sales and Services Specialist Visit Buffalo - 5.0 Buffalo, NY Job Details Full-time $21.50 - $23.00 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Multitasking Customer service In-person customer service Driver's License Attention to detail Organizational skills Productivity software Associate's degree Time management

Full Job Description STATUS:

Full-time (Non-Exempt Position)

REPORTS TO

Vice President of Sales and Services SUMMARY Responsible for administrative and clerical support for the sales and services department as outlined below.

RESPONSIBILITIES

Provide assistance to sales team with regard to sales leads by creating support letters, follow up with hotels for proposals and subsidy forms, and create bid books. Assist with managing relationship with Digideck and all updates for digital bid books. Work with convention services team when business turns definite - assign CS managers to business, assign traces, prepare CS letter and services folder. Prepare sales reports from Simpleview CRM as requested by Vice President of Sales. Assist sales team with tradeshow registration, preparation, shipping and follow up. Assist with sales receptions, site inspections, preparation for sales missions and follow up. Plan, organize and manage annual Customer Advisory Council events and annual client Familiarization Tours. Trace and collect trip reports after sales directors return from tradeshows, sales missions, etc. Update and maintain accounts in Simpleview Meeting Sales Module. Assist with VB Book Club mailings, etc. Assist with scheduling, preparing for and taking minutes at quarterly Director of Sales meetings. Assist with managing CVENT leads and distributing to sales managers. Input partner in-kind contributions and paid partner services into Simpleview CRM. Maintain VB Sales Team calendar on Team Up. Assist with scheduling departmental meetings. Perform other duties as required.

EDUCATION AND EXPERIENCE

Minimum Associates Degree and/or 3-5 years of related experience.

SKILLS AND REQUIREMENTS

Oral and written communication skills. Proficient in Microsoft Office Suite. Excellent customer service skills. Time management and organizational skills. Ability to multi-task and meet deadlines. High level of attention to detail. Knowledge of the visitor amenities in the Buffalo Niagara Region. Physical demands of the job include, but are not limited to, sitting, bending and lifting up to 35 pounds. Preferred experience or familiarity with CRM programs. Some local travel is required. Must have a valid driver's license, current automobile insurance and own or have access to an automobile. OTHER Hybrid work schedule - 4 days in office / 1 day remote; hybrid schedule is subject to change in the future. Position could require occasional evening and/or weekend work. Visit Buffalo Niagara offers a comprehensive benefits package including health, dental and vision plans, 401(k), vacation, personal and sick time. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay:

$21.50 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you have experience working with CRM programs?

Education:

Associate (Preferred)

Work Location:

In person