Confirmation Lead

Confirmation Lead Renewal by Andersen of

CNY - 3.3

Syracuse, NY Job Details Full-time $19.50 an hour 8 hours ago Qualifications Customer communication Employee relationship building High school diploma or GED Full Job Description Join Our Team as a Confirmation Lead!

Location:

Inside Sales Center Schedule:

Monday-Friday, 10:30 AM - 7:00 PM (with occasional on-call shifts)

Position Type:

Full-Time, Hourly Reports To:

Inside Sales Manager Ready to Lead the Conversation? As a Confirmation Lead, you are the driving force behind delivering exceptional customer experiences and ensuring our sales team is set up for success. You'll be the final checkpoint—confirming high-quality appointments, coaching teammates, and acting as the voice of our brand. If you thrive in a fast-paced environment, love connecting with people, and are energized by hitting goals and improving performance, this is the role for you! What You'll Do Daily Impact Connect with prospective customers through inbound and outbound calls, emails, texts, and voicemails Confirm and qualify appointments using proven scripts and rebuttal techniques Ensure all customer details (contact info, property details, etc.) are accurate and complete Manage online bookings and keep schedules optimized and up to date Act as the final quality checkpoint before handing leads to the sales team Recover cancellations and reschedule to maximize opportunities Serve as the "Voice of the Brand"—delivering respectful, engaging, and professional customer interactions Coach and support fellow agents through live feedback and collaboration Maintain clear, detailed notes to ensure seamless handoffs to Sales Help maximize team performance by backfilling appointments and managing lead flow Performance Goals Maintain 90%+ Demo Rate Achieve weekly/monthly appointment goals Keep One-Party rate at 10% or less Reach 75%+ issue rate Achieve 85%+ confirmation quality scores What You Bring ✅ Experience & Background High School Diploma (or equivalent required) 4+ years of customer service experience Call center experience a plus (but not required) A sales-driven mindset with a passion for hitting metrics Skills That Make You Stand Out Strong multitasking and time management skills Excellent communication—clear, respectful, and enthusiastic Ability to stay organized in a high-energy, fast-paced environment A natural problem-solver with strong attention to detail Empathy and the ability to build trust with customers and teammates Confidence in handling objections and resolving conflicts A team player who thrives on collaboration and continuous improvement Open to feedback—and eager to grow Why You'll Love It Here Be part of a high-performing, supportive team Opportunities to coach, lead, and grow your career Make a direct impact on customer experience and sales success Work in a culture built on respect, accountability, and excellence Your Next Opportunity Starts Here If you're ready to take ownership, elevate team performance, and deliver top-tier customer experiences—we want to hear from you! Apply today and help us turn great opportunities into lasting customer relationships. Equal Employment Opportunity Statement We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.