Inside Sales Coordinator

Inside Sales Coordinator UFP Industries, Inc United States, Ohio, Blanchester 940 Cherry Street (Show on map) Apr 28, 2026
Informational Video! Click here to watch what a day in the life of an Inside Sales Coordinator looks like. Job Summary The Inside Sales Coordinator I plays a key role in driving growth by connecting with customers, building relationships, and uncovering new sales opportunities. This position partners closely with account managers and customers-primarily by phone-to support sales initiatives, resolve issues, and deliver an excellent customer experience. This is a great entry-level opportunity for someone who enjoys communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment. Key Responsibilities Build and maintain strong relationships with customers through frequent, proactive communication
Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth
Handle routine customer questions and issues, escalating complex matters to appropriate team members
Proactively solicit sales orders from existing customers via phone
Support new customer development through phone and internet-based marketing efforts
Assist with lead qualification by assessing interest level, timelines, and customer needs
Execute market penetration strategies using web-based sales leads
Coordinate customer sample requests with plant operations
Communicate regularly with customers regarding brand updates, product information, brochures, and programs
Support new product launches by introducing customers to new and unfamiliar products
Partner with account managers to fulfill customer requests and resolve service concerns
Maintain positive, professional relationships with distributors
Collaborate with Product Managers to support and enhance sales programs
Attend trade shows, product introductions, and sales-related events as needed
Participate in ongoing product and sales training
Prepare reports, correspondence, and documentation to support sales activities
Perform other related duties as assigned
Qualifications
High school diploma required
0-2 years of experience preferred, ideally in customer service, sales support, or a related role
Foundational understanding of sales and customer service concepts
Strong communication and interpersonal skills
Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software
Comfortable using standard office equipment (computer, scanner, etc.)
Eagerness to learn, contribute, and grow within a sales-focused environment The Company is an Equal Opportunity Employer.