Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Hybrid,,ServiceNow ITSM Tech Lead Location:
Cincinnati, Ohio Hybreed.
Experience:
10+
Years Note:
Local candidates with CAD, CSA and
CIS-ITSM
certification are mandatory.
Description :
Senior ServiceNow Tech Lead to lead the design, development, and deployment of sophisticated ITSM solutions. This role demands deep ServiceNow ITSM expertise and is pivotal in advancing enterprise IT service delivery through innovation and efficiency.
Role :
Senior ServiceNow Technical Lead (ITSM & Release Automation)
Focus Areas:
ITSM and CMDB, Basic knowledge on
ATF & DPR
Experience Level:
10-15 years of ServiceNow development
Key Mandate:
Elevate IT service delivery by automating release readiness, enforcing compliance, and reducing manual effort through AI Agent, Now Assist and "shift-left" quality practices.
Key Responsibilities Mandatory Skills :
ITSM, Development, Technical Team Lead, Administration, Scripting, CMDB, Automation Test Framework, Digital Product release
ITSM, Development, Technical Team Lead, Administration, Scripting, CMDB, Automation Test Framework, Digital Product release ITSM & Platform Development Configure and enhance ServiceNow ITSM modules (Incident, Change, Problem, Request, Knowledge). Develop advanced platform solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Script Includes. Maintain CMDB health and ensure alignment with CSDM standards. Technical Leadership & Collaboration Lead technical design and architecture discussions. Review and mentor junior developers, enforcing best practices and scalability. Partner with stakeholders to translate business requirements into technical specifications.
