Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Inside Sales Representative ShopSmith USA Dayton, OH Job Details Full-time $49,000 - $60,000 a year 7 hours ago Qualifications Live streaming Woodworking shop experience Shop-based carpentry
Full Job Description Inside Sales & Digital Product Demonstrator Location:
Dayton, Ohio (In-Studio / On-Site)
Position Type:
Full-Time About ShopSmith USA At ShopSmith USA, we are building on a legendary legacy of American woodworking innovation. Since 1947, our multi-purpose machinery has been the heart of workshops across the country, serving a passionate community of Fine Woodworkers, DIYers, tinkerers, and craftspeople. Following our exciting brand relaunch earlier this year, we are blending time-tested engineering with modern digital outreach. We pride ourselves on a transparent, highly collaborative, and energetic culture. We are expanding our footprint with a brand-new, state-of-the-art video demonstration and podcast studio designed to bring personalized, interactive tool training directly to our customers. If you love connecting with people, have a knack for clear communication, and aren't afraid to let your personality shine on camera, you will fit right in.
The Role:
What You'll Do This is a dynamic, hybrid role that sits at the intersection of customer relationship management and digital media. You won't just be answering phones; you will be the face and voice of ShopSmith USA, guiding customers through their woodworking journey from their very first inquiry to live, personalized tool demonstrations. 1. Inbound Sales & Relationship Management Respond to
Inquiries:
Serve as the primary point of contact for all inbound phone calls, website live chats, and email inquiries.
Consultative Selling:
Understand the unique needs of hobbyists and professional woodworkers alike, helping them configure the perfect setup for their shop.
Pipeline Management:
Utilize our primary ERP system ( Odoo ) to create work orders, log customer interactions, track sales pipelines, and follow up with hot leads. 2. On-Camera Product Demonstration & Broadcaster Live 1:1
Virtual Demos:
Conduct personalized, live video demonstrations from our new high-tech studio to show prospective buyers exactly how our machinery operates.
Webinars & Digital Events:
Host interactive webinars, virtual product launches, and Q&A sessions for our broader community.
Content Collaboration:
Partner with our studio videographers and creative team to develop engaging, educational video content that helps customers maximize their machinery post-sale. What We Are Looking For Hands-on Experience (Required): A proven history or background in woodworking, DIY making, construction, cabinetry, or a similar hands-on trade . You need to understand the language of a workshop, feel comfortable operating machinery, and confidently talk shop with our community.
On-Camera Presence:
Energetic, articulate, and comfortable speaking live on camera. You don't need to be a professional actor, but you must be relatable, engaging, and safety-conscious while demonstrating tools.
Customer-First Attitude:
Active listening skills with a genuine desire to solve problems and help others succeed in their craft.
Tech-Savvy:
Comfortable navigating CRM/ERP systems (experience with Odoo is a major plus) and basic video call interfaces (Zoom, Teams, or streaming platforms). Bilingual or multilingual : abilities are a plus, especially in English and other languages relevant to our client base
Multitasking:
Ability to handle multiple tasks efficiently while maintaining attention to detail in data entry and documentation Why Join Us? Be Part of a
Relaunch:
Help shape the next chapter of an iconic American brand.
Cutting-Edge Environment:
Work out of a brand-new, purpose-built video and podcast studio.
Competitive Compensation:
Competitive base salary with performance-based incentives and comprehensive benefits.
Growth Opportunities:
As our digital media and sales footprint grows, so will your role.
