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Inside Sales Specialist
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Monaghan Tooling Group
Dayton, OH (In Person)
$52,500 Salary, Full-Time
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Job Description
Inside Sales Specialist - Job Description Location Dayton, OH Status Regular Full-Time Reports To VP of Sales & Engineering Position Summary The Inside Sales Specialist is the internal hub between customers, outside sales, applications support, and manufacturing partners. This role keeps RFQs, quotes, customer follow-ups, vendor updates, and HubSpot activity moving with accuracy and urgency. This is a customer support and sales-support role, not a reactive order-entry position. The right candidate will bring strong follow-up discipline, mechanical curiosity, attention to detail, and a customer-first communication style. Core Responsibilities Track open quotes, follow-up dates, customer next steps, and active opportunities. Collect and confirm RFQ details, including prints, quantities, due dates, materials, tolerances, and application requirements. Maintain accurate HubSpot records, including contacts, companies, deals, notes, activities, and tasks. Support outside sales with documentation, customer updates, quote tracking, and administrative follow-up. Coordinate vendor pricing, delivery lead times, quote status, order status, and tracking updates. Handle routine customer calls and emails professionally and escalate technical application questions when needed. Identify reorder opportunities, inactive accounts, and customers requiring proactive follow-up. Qualifications 2+ years of B2B industrial sales, inside sales, sales administration, customer service, or inside technical support experience preferred. Experience in industrial distribution, machining, tooling, manufacturing, or technical products is strongly preferred. CRM experience required or strongly preferred; HubSpot experience is a plus. Ability and willingness to learn blueprint-related details, cutting tool terminology, tolerances, and manufacturing processes. Strong written communication, professional phone skills, organization, urgency, and attention to detail. Proficient with Microsoft Outlook, Word, and Excel; comfortable with business software and shared workflow tools. Success Measures Response Time Customer requests are acknowledged quickly. Follow-Up Open quotes have clear next steps. CRM Accuracy HubSpot stays current and useful. Customer Experience Communication is clear and professional. Benefits & Compensation Competitive base salary, depending on experience and technical background. 401(k) retirement plan with company match / profit sharing potential. Health insurance, dental and vision insurance. Paid time off and paid company holidays. Company-provided computer and necessary workspace tools. Regular full-time employees are eligible for applicable company benefits in accordance with company policy, required waiting periods, and applicable benefit plan documents.