Sales Support

We are looking for a detail-oriented Sales Support team member to join our team in Ohio. This permanent position is ideal for someone who thrives in a fast-moving environment, enjoys keeping order activity organized, and takes pride in delivering accurate information to customers and internal partners. In this role, you will help maintain smooth order processing, support sales and operations teams, and contribute to reliable communication across the business.

Responsibilities:

• Manage incoming purchase order activity by entering new orders, reviewing revisions, and confirming information aligns with pricing, lead times, and contract expectations.
• Keep customer-facing and internal order tracking tools current by updating shipment information, schedule changes, pricing adjustments, and other key order details throughout the day.
• Monitor orders from initial receipt through final delivery, identify potential delays or discrepancies, and raise issues promptly to support timely resolution.
• Communicate clearly with customers, sales representatives, and cross-functional teams regarding order progress, exceptions, and next steps.
• Partner with internal departments to process cancellations, engineering or drawing updates, and other order changes while maintaining data accuracy across systems.
• Work closely with logistics contacts to record shipment details, including tracking information and package data, and ensure delivery updates are reflected in dashboards.
• Support quote administration by entering sales-generated pricing information and helping maintain organized records for new business opportunities.
• Prepare and maintain reports related to open orders, backlogs, delivery timing, and fulfillment performance to support operational visibility.
• Coordinate with accounts receivable and customer contacts to resolve invoice questions, confirm receipt of goods, and help promote timely payment processing.

For immediate consideration, call 937.224.8326.