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Hotel Sales and Rooms Coordinator
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Holiday Inn Independence | Janus Hotels & Resorts
Independence, OH (In Person)
$38,216 Salary, Full-Time
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Job Description
Hotel Sales and Rooms Coordinator Holiday Inn Independence | Janus Hotels & Resorts Independence, OH Job Details Full-time $15 - $20 an hour 1 day ago Benefits Health insurance Employee discount Qualifications Customer communication Sales analytics & reporting tools High school diploma or GED Customer relationship management Property management systems (PMS) Productivity software Hospitality online booking platforms OPERA Full Job Description Hotel Sales & Rooms Coordinator - Job Description Key Responsibilities Coordinate group room blocks, reservations, and rooming lists for corporate clients and all group blocks. Support the sales and catering team with contracts, proposals, booking details, and client follow-up. Maintain accurate reservation and client records in the property management and sales systems. Communicate room availability, special requests, and VIP accommodations with front desk. Monitor room inventory and assist with maximizing occupancy and revenue opportunities. Assist in preparing sales reports, occupancy forecasts, and event documentation. Respond to guest and client inquiries regarding reservations, room availability, and hotel services. Ensure group arrivals, departures, and special accommodations are coordinated efficiently. Process reservations, changes/cancellations and billing information accurately. Provide excellent customer service to guests, clients and internal departments. Assist with site tours, event preparation, and sales administrative tasks as needed. Qualifications High school diploma or equivalent required; hospitality, business, or sales education preferred. Previous hotel, hospitality, reservations, or sales coordination experience required. Strong organizational, multitasking, and communication skills. Excellent customer service and relationship-building abilities. Proficiency with hotel property management systems (PMS) and Microsoft Office. Ability to work in a fast-paced environment and manage multiple priorities. Flexible schedule availability, including occasional evenings or weekends if required. Preferred Skills Experience with systems such as Opera and Delphi. Knowledge of hotel sales processes, group bookings, and revenue management. Strong attention to detail and problem-solving abilities. Professional communication and administrative skills. Physical Requirements Ability to sit, stand, and walk for extended periods. Occasional lifting of light office or event materials. Work Environment Professional hotel and hospitality setting. Frequent interaction with guests, clients, vendors, and hotel staff. Compensation & Benefits Competitive salary or hourly pay Hotel and travel discounts Health and wellness benefits Paid vacation Opportunities for career growth in hospitality sales and operations