Inside Sales Representative

Inside Sales Representative ACS Industries, Inc. Kent, OH Job Details Full-time $50,000 - $60,000 a year 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Sales support Outbound sales Attention to detail B2B Account management

Full Job Description About Our Company:

Founded in 1968, for more than 35 years ACS Industries, Inc. has been providing world-class attachment solutions that enhance performance and safety on construction job sites. We're able to serve our customers some of the best equipment in the industry due to our strong core values: Trust, Safety, Honesty, Profitability, and Accountability. At ACS, we pride ourselves on our family-like culture and bring our best efforts forward each and every day.

Salary:

$50,000-$60,000 +

Commission Job Summary:

The Inside Sales Representative supports sales growth and customer satisfaction by handling customer communication, preparing quotes, processing orders, and supporting both customers and outside sales representatives. This role serves as a key point of contact for customers while helping ensure accurate order management, strong communication, and timely coordination with internal departments. The Inside Sales Representative utilizes the company CRM system to track customer interactions, sales activity, and order details while building strong relationships with customers and internal teams. Key Responsibilities Sales & Customer Support Respond promptly to customer inquiries via phone and email regarding products, pricing, orders, and services. Make outbound sales calls to prospective and existing B2B customers to generate new opportunities and maintain relationships. Follow up on inbound leads, referrals, and existing quotes to convert opportunities into sales. Assist customers with placing orders, tracking shipments, and resolving issues in a timely and professional manner. Communicate order status updates and estimated delivery times to customers. Build and maintain strong customer relationships through consistent communication and support. Quoting & Order Management Prepare accurate quotes in accordance with company pricing guidelines and customer specifications. Ensure all order details, including purchase orders, ship-to addresses, and customer requirements, are complete and accurate. Track outstanding quotes and follow up regularly to advance sales opportunities. Process order changes and ensure all updates are properly documented within the CRM system. Sales Support & Internal Coordination Coordinate with outside sales representatives in overlapping territories and assist with customer follow-up and account support as needed. Manage customer communications, follow-ups, and sales activity within the CRM system. Coordinate with production, parts, and shipping departments to ensure timely and accurate order fulfillment. Serve as a liaison between customers, outside sales representatives, and internal departments. Documentation & Customer Relations Maintain accurate records of customer interactions, sales activity, and order details within the CRM system. Identify customer needs and provide product recommendations or solutions. Maintain a high level of professionalism to ensure positive customer experiences and long-term relationships. Qualifications Previous experience in customer service, inside sales, account management, or sales support preferred. Experience with CRM systems such as HubSpot and Microsoft Office preferred. Cold calling and outbound sales experience preferred. Self-motivated with the ability to work independently and manage priorities effectively. Strong communication, relationship-building, and customer service skills. Strong attention to detail and problem-solving ability. Ability to manage multiple priorities in a fast-paced environment. Ability to work independently and collaboratively with internal teams.

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Relocate:

Kent, OH 44240: Relocate before starting work (Required)

Work Location:

In person