Inside Sales Representative

Inside Industrial Sales Representative The Inside Sales Representative supports customers, the production teams, and the sales organization by managing inquiries, preparing quotes, and coordinating order details for industrial and manufactured products. This role requires strong communication skills, technical curiosity, and the ability to work closely with operations to ensure accurate lead times, pricing, and product specifications.

What You'll Do:

Respond to customer inquiries regarding pricing, lead times, product specifications, and order status. Prepare accurate quotes, proposals, and order confirmations for manufactured parts. Interpret basic technical information such as part numbers, drawings, tolerances, or material requirements. Enter and maintain customer data, orders, and pricing in the CRM system, Microsoft Business Central 365. Communicate delays, changes, or issues to customers in a timely and professional manner. Conduct outbound calls to new and existing customers to follow up on quotes, identify new opportunities, and strengthen relationships. Maintain a strong understanding of company products, capabilities, and manufacturing processes.

What We're Looking For:

3-5 years of inside sales experience. Strong communication and relationship‑building skills. Ability to read or learn to read basic technical documents (blueprints, specs, part lists). Proficiency with Microsoft Business Central 365 a plus. Strong attention to detail and accuracy in documentation. Comfortable making outbound calls and managing multiple priorities. Experience in metal fabrication, machining, industrial distribution, or similar a plus. Abrasive Technology is a world-leading innovator in the development and manufacturing of super abrasive grinding wheels and tools with locations around the globe. Our products shape the world around us every day - providing grinding, cutting, drilling, and polishing solutions for a wide variety of industrial materials. If you are driven by excellence and seek a different way of thinking, we would love to talk about how you may fit into our culture! Why You'll Love it

Here:

Competitive salary and uncapped commission potential. Medical, dental, and vision insurance, Company paid life insurance, short-term disability, and long-term disability, Company matched 401k plan, Quarterly incentive bonuses, Tuition reimbursement, Paid time off, Paid holidays, and Paid facility shutdown in December. Abrasive Technology is a substance and drug free workplace. All offers of employment are contingent on passing a pre-employment drug screen. "Abrasive Technology is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and ensuring equal opportunity for all employees and applicants, regardless of race, color, religion, sex, national origin, disability, or veteran status." Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents of the United States and properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes. "We love connecting with candidates directly! We kindly ask that recruiters and agencies not contact us regarding this role."