Enterprise Customer Success Representative (Pacific Northwest)

Job Listing ID:

4485768

Job Title:

Enterprise Customer Success Representative (Pacific Northwest)

Application Deadline:

08/01/2026

Job Location:

Beaverton

Date Posted:

05/11/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Overview Impact the Moment When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes. We're looking for anEnterprise Customer Success Representativeto support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals. Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Northwest part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role:

NE, SD, IA, CO, UT, WA, AK, HI, OR, ID, WI, KS, WY, MT.

How You'll Make an Impact As an Enterprise Customer Success Representative, you will:

Lead and Inspire:

Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.

Strategic Partnership:

Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.

Customer Advocacy:

Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes.

Data-Driven Decisions:

Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals.

Collaboration:

Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers.

Growth and Retention:

Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores. Your Goals and KPIs As an Enterprise Customer Success Representative, your success will be measured by: Customer goals and outcomes,... For full info follow application link. McGraw Hill is an equal opportunity employer. McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity and affirmative action employer, and we will also provide reasonable accommodation to qualified individuals with disabilities.

Job Classification:

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$75,000.00 to $82,000.00 per Year Depending on Experience Job Requirements

Experience Required:

 At least 3 years

Education Required:

Bachelors

Minimum Age:

N/A Gender:

N/A