Job Description
Job description
Benefits:
Matching Simple IRA Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Sales & Project Coordinator About the Position RealCraft is seeking a highly organized and customer-focused Sales & Project Coordinator to support our sales team and help guide custom projects from order entry through completion. This role is a blend of customer service, project coordination, and office support, helping ensure customers and internal teams stay informed, organized, and moving forward smoothly. If you enjoy collaboration, problem-solving, and managing details, this could be the role for you. You'll work closely with Sales, Production, Shipping, and Accounting while supporting customers with their experience with RealCraft. Who We Are RealCraft designs and builds premium custom doors and hardware for homeowners, architects, and designers nationwide. We work with real materials—true timber doors and solid metal hardware—crafted onsite using traditional processes. As a family-owned company, we take pride in craftsmanship, quality, and creating a positive experience for both our customers and our team. What We Offer $26 - $30 hourly wage Health insurance, PTO, paid holidays, and matching IRA Full-time, on-site position (works closely with internal teams) Collaborative, values-driven workplace Key Responsibilities Customer & Sales Support Answer phones and respond to customer inquiries via phone and email Provide updates to customers regarding orders, timelines, and shipping Support sales follow-up, customer communication, and order coordination Help resolve customer concerns and escalate issues when needed Keep the sales team informed of product updates, pricing changes, and production-related changes that may impact customer communication Project Coordination Enter and track projects within internal systems Manage project details, approvals, change orders, and documentation Coordinate packing lists and job-related paperwork for production and shipping Help keep projects organized, accurate, and moving on schedule Showroom & Office Support Maintain a clean and welcoming showroom and office environment Assist with customer visits, scheduling, filing, and administrative support Help support team meetings, projects, and day-to-day office operations Qualifications At least 1 year of experience in customer service, administrative support, or project coordination Strong organizational skills and attention to detail Excellent communication and follow-through Comfortable managing multiple priorities in a team environment Proficiency with Microsoft Office (Excel, Word, Outlook) Experience with Shopify, HubSpot, Trello, or DocuSign is a plus Interest in design, architecture, woodworking, or home products is helpful Why Join RealCraft? Be part of a team focused on craftsmanship, communication, and customer service — helping bring high-quality, custom products to our clients. How to ! We'd love to learn more about your experience and what you could bring to the RealCraft team.
