Inside Sales Representative

Inside Sales Representative

HAWE NORTH AMERICA INCORPORATED

Clackamas, OR Job Details Full-time 1 day ago Qualifications Computer operation Microsoft Outlook Computer literacy Administrative experience Salesforce Cloud Project management Microsoft Teams CRM system proficiency SAP ERP Full Job Description The Inside Sales - OEM Representative supports HAWE Hydraulik USA's OEM customer by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints.

What You Will Do:

Daily duties of the role include but are not limited to - Serve as a primary inside sales point of contact for OEM accounts. Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions. Maintain strong, ongoing relationships with customer contacts. Assist with part number identification, configurations, and product selection. Troubleshoot customer portal/web shop issues and perform customer training. Liaison special product requests with engineering/S-Line teams. Enter and process quotes and orders in ERP (Business Central). Validate pricing, part numbers, delivery requirements, and special agreements. Track and communicate order status, shipping updates, and delays. Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams. Support warranty, returns, SRO/SRET processes, and customer complaint channels Check inventory levels and availability of components. Review existing inventory for potential conversion and utilization. Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment. Flag potential delays and proactively resolve supply chain issues. Use ERP and Salesforce systems to log order details, customer interactions, and updates. Update special pricing, price lists, and special agreements within ERP and CRM systems. Assist sales team with account assignments within

ERP, CRM, MIS

systems. Maintain accurate records of transactions and communications. Support digital tools like customer portals and web shops for order tracking and configuration. Support OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications. Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures. Coordinate with shipping for shipping and delivery arrangements. Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required. Collaborate with IT on customer changes within CRM, ERP, and MIS systems.

What You Will Need:

A qualified candidate must possess the ability to- Team player with a customer-first mindset. Detail-oriented and organized. Project management, helping team meet deadlines. Strong communication skills. Comfortable working with digital systems and tools. Able to multitask and prioritize in a fast-paced environment. Experience with BC, SAP, MIS, and Salesforce CRM systems. MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams. Basic understanding of HAWE workflows.

Minimum Requirements:

Associates degree or equivalent education, experience Minimum of 5 years of prior experience Knowledge of commonly used concepts, practices, and procedures Intermediate computer and MS Office package experience Strong Administrative support and organizational skills