Sales Coordinator

Sales Coordinator West Coast Strength

• 3.0 Clackamas, OR Job Details Full-time $18.00
• $19.

50 an hour 1 day ago Benefits Health insurance Employee discount Qualifications Customer communication Employee relationship building Bachelor's degree Organizational skills Business Administration Account management Stakeholder relationship building Time management

Full Job Description Position Title:

Membership and Operations Coordinator Job Summary:

The Membership and Operations Coordinator at West Coast Strength is a critical role focused on providing outstanding member experiences, leading the front desk team, connecting prospective members/clients with our personal training department, and ensuring top-notch facility management. This role requires a proactive, hands-on approach and a strong focus on marketing, CRM management, and facility upkeep to maintain our status as a premium, high-end gym.

Key Responsibilities:

1.

Membership Experience and Sales:

• Ensure that guests and members have an unparalleled gym experience.
• Manage all aspects of the membership lifecycle, from acquisition to retention.
• Oversee membership sales and promotions.
• Lead by example in terms of customer service and professionalism.
• Account upgrades, downgrades, cancellations, refunds, etc.

2.

Front Desk and Team Management:

• Supervise and mentor the front desk staff, ensuring they deliver exceptional customer service and follow clear/consistent systems and processes.
• Maintain front desk/customer service guidelines (to be established).
• Develop and enforce standard operating procedures for front desk efficiency and effectiveness.

3.

CRM and Marketing Initiatives:

• Manage and optimize our Customer Relationship Management (CRM) system to enhance member engagement and communication. This includes outbound calls, texts, and emails.
• Collaborate in marketing efforts, helping to execute campaigns that align with our community and fitness
• focused branding.
• Execute tasks from our marketing calendar.

This includes Facebook/Instagram posts, responding to Google reviews, updating online information, correspondence with Facebook/Instagram comments/ messages, and other tasks outlined in our marketing calendar/strategy. 4.

Facility Management and Maintenance:

• Ensure the gym is well-maintained, clean, and upholds our high standards, reflecting our premium gym status.
• Coordinate maintenance schedules and oversee the upkeep of gym equipment and facilities.

5. Liaison to

Personal Training Department:

• Facilitate communication and workflows between members and the personal training department.

This involves scheduling, relationship building, and organizing correspondence between trainers and members/ clients. 6.

Operational Administration:

• Handle day-to-day operational tasks, including scheduling, inventory management, and reporting.

Qualifications:

Education:

Bachelor's degree in business administration, sports management, marketing, or a related field is preferred. Relevant experience in lieu of a degree will also be considered.

Experience:

Minimum of 2 years' experience in a customer service, sales, or operations role, preferably in a fitness or high-end service environment. Experience in managing a team is highly desirable.

Industry Knowledge:

A strong understanding of the fitness industry, with a passion for health and wellness. Familiarity with the latest fitness trends and a commitment to continuous learning in the field.

Skills:

Leadership Abilities:

Proven ability to lead and motivate a team. Should be capable of setting a positive example in customer service and professionalism.

Communication and Interpersonal Skills:

Excellent verbal and written communication skills. Ability to build and maintain strong relationships with members, staff, and external partners.

Position Title:

Membership and Operations Coordinator Organizational Skills:

Strong organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.

Technical Proficiency:

Proficient in using CRM software and familiar with basic office software like Microsoft Office. Experience with social media platforms and marketing tools is a plus.

Analytical Skills:

Ability to analyze data from CRM and other sources to inform business decisions and improve member engagement.

Problem-Solving:

Excellent problem-solving skills, with the ability to think quickly and address issues efficiently and effectively.

Performance Metrics:

Success in this position will be evaluated based on Key Performance Indicators (KPIs) related to various aspects of our operations.

These include:

Membership Metrics:

Growth in membership numbers, retention rates, and overall member satisfaction.

Personal Training Integration:

Effectiveness in facilitating and increasing engagement with our personal training department.

Miscellaneous Profit Centers:

Performance in ancillary profit centers, reflecting the ability to maximize the gym's revenue streams.

Performance Evaluations:

Regular reviews with the General Manager, focusing on goal achievement, operational efficiency, and contribution to the gym's overall success.

Professional Development Opportunities:

There will be opportunities for increased pay scale, position growth, and upward mobility into various areas of the business and other locations. This is based off of initiative/interest and overall skill and ability to manage multiple things and perform at a high level. Cultural Fit (IMPORTANT): Our culture is more than just a concept; it's the heartbeat of our gym. We are seeking someone embodies our core values of helping others, striving for excellence, embracing growth, learning from setbacks, and upholding integrity in every action. As the ideal candidate, you will:

Champion Our Community Spirit:

Understand and actively participate in fostering the unique, diverse community that sets our gym apart. Your actions and attitude should inspire both members and staff to feel connected, respected, and valued. Lead with

Passion and Purpose:

Demonstrate a genuine passion for fitness and a commitment to disrupting the industry in all the right ways. Your enthusiasm should be contagious, motivating others to engage fully in our gym's mission. Be a Role Model for

Growth and Learning:

Embrace our 'grow or die' ethos by continuously seeking personal and professional development. Your willingness to learn from mistakes and push boundaries will be critical in leading our team and members to new heights. Uphold Excellence in

Service:

Reflect our dedication to being the best gym in all your interactions. Excellence isn't just a goal; it's a standard that you set and meet consistently, ensuring that every member's experience is nothing short of outstanding. Integrity in

Every Action:

Make decisions and take actions that align with our high standards of integrity. Your role is pivotal in maintaining the trust and respect of our members and staff, reinforcing the integrity that is a cornerstone of our gym's identity. In this role, you will not just be performing tasks; you will be an integral part of a team that values innovation, community, and excellence. Your contribution will directly impact our ability to stand out and make a difference in the lives of our members and the broader fitness community.

Pay:

$18.00

• $19.

50 per hour

Benefits:

Employee discount Health insurance

Work Location:

In person