Business Development Representative

Job description: As a Business Development Representative, you will play a crucial role in driving customer acquisition and growth. You will engage with current and prospective customers through a high volume of outbound and inbound calls and emails, building relationships, qualifying leads, and nurturing them through the customer journey.

Location:

Alpharetta, GA Schedule:

M-F 9:00 AM until 6:00

PM Pay Rate:

$21-23 per hour (depending on experience)

Key Responsibilities:

Execute daily outbound outreach across calls, SMS, and email to engage prospective customers, generate interest, and initiate the sales process. Conduct structured discovery to assess customer eligibility, needs, timing, and intent; identify qualified opportunities for downstream sales teams. Convert qualified conversations into live transfers or scheduled appointments with Account Executives/Territory Managers, ensuring a seamless handoff. Maintain accurate and up-to-date records in CRM, including call outcomes, lead status, follow-ups, and dispositioning. Systematically follow up on warm leads, prior contacts, and nurture opportunities to increase conversion rates and pipeline velocity. Utilize established call frameworks and messaging while continuously refining delivery based on performance feedback and results. Develop a strong understanding of SRS offerings, value propositions, and customer profiles to confidently address questions and position solutions. Consistently meet or exceed daily, weekly, and monthly KPIs, including call volume, contact rate, qualified leads, and conversion metrics. Deliver professional, compliant, and customer-centric interactions that build trust and reflect the company's brand standards. Partner closely with leadership to improve lead quality, feedback loops, and overall conversion performance. Adhere to all regulatory requirements, call guidelines, and internal quality assurance standards. Actively participate in training, coaching, and call reviews to improve talk tracks, objection handling, and closing effectiveness.

Direct Manager/Direct Reports:

Reports to:

Sales Enablement Manager Travel Requirements:

Limited- as needed

Physical Requirements Stationary Sitting/Standing:

Ability to remain seated or at a workstation for long periods, typically 50-75% of the shift.

Working Conditions Environment:

high-density offices with several feet between coworkers or remote home offices. It is often a noisy, fast-paced environment.

Physical Demands:

Highly sedentary; employees spend a high portion of the shift seated, looking at a screen, and wearing headsets.

Work Content:

Repetitive interaction, including answering queries, resolving complaints, processing orders, or handling outbound sales calls both manually and with a dialer.

Performance Tracking:

Strict monitoring of metrics such as Average Handle Time (AHT), customer satisfaction scores, and adherence to schedules. This is an onsite position Monday through Friday, 9:00 AM to 6:00 PM, with occasional adjustments to hours based on regional time zones. Minimum Qualifications 1+ year of experience in outbound sales, lead generation, or call center prospecting (high-volume dialing environment preferred). Demonstrated ability to execute high-volume outreach across calls, SMS, and email while maintaining quality conversations and accurate data capture. Clear, professional verbal and written communication skills with the ability to quickly build rapport and guide conversations. Ability to identify customer needs, ask effective discovery questions, and position value in a concise and compelling way. Basic understanding of sales pipeline management, including lead tracking, follow-ups, and status updates. Working knowledge of CRM systems (e.g., Salesforce, HubSpot, or similar) and standard sales productivity tools. Ability to manage daily activity metrics (calls, contacts, conversions) in a fast-paced, performance-driven environment. Willingness to work closely with Account Executives and leadership to ensure smooth lead handoff and conversion. Reliable, coachable, and accountable for individual performance metrics and goals. Preferred Qualifications Background in FinTech, Sales Tech, financial services, or building products (e.g., roofing, siding, pool). Proven success exceeding outbound KPIs (dials, contact rate, qualified leads, set appointments) in a call center or inside sales team. Familiarity with structured sales frameworks (e.g., SPIN, Challenger, Sandler) and objection-handling techniques. Strong comfort level with sales tools such as dialers, automation platforms, sequencing tools, and data enrichment systems. Track record of moving leads efficiently through early-stage funnel metrics (contact ? qualify ? transfer/set). Ability to balance volume with quality—creating positive customer experiences while maintaining high productivity. Demonstrated initiative in improving scripts, workflows, or personal performance without constant oversight. Ability to interpret basic sales metrics (conversion rates, pipeline velocity) and adjust behavior accordingly. Experience operating in a fast-changing environment with evolving scripts, offers, or target markets.

Benefits:

Dental insurance Health insurance Vision insurance Compensation / Pay Rate (Up to): $21.00 - $23.00