Business Development Specialist (Client Intake)

Business Development Specialist (Client Intake) Vaughan & Vaughan Carmel, IN Job Details Full-time 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Research Personal injury law Litigation Client services Customer relationship management Organizational skills Stakeholder relationship building Full Job Description Vaughan & Vaughan Paralegal - Carmel, IN About the

Firm:

Vaughan & Vaughan has been representing Indiana residents since 1913 in personal injury litigation. Their attorneys have decades of experience helping victims of personal injuries, car accidents, and wrongful death. Representing each client is a unique privilege. In each and every instance they go above and beyond the status quo to deliver the best settlements and verdicts for clients. Vaughan & Vaughan's record of success includes many different multi-million dollar cases through settlement or trial. The firm's lead, Charles V. Vaughan, is recognized as one of the best, most highly experienced attorneys in the Midwest.

The Role:

We're looking for a Business Development Specialist who will serve as the welcoming first point of contact for potential clients, while also helping nurture the relationships and referral networks that keep our firm connected to the community. This opportunity is about listening, guiding, and ensuring every person feels heard and supported. You'll manage incoming inquiries, schedule consultations, and also manage warm contacts and referrals. Client Intake & Onboarding Respond promptly and compassionately to incoming inquiries (phone, email, website, referrals). Conduct interviews with potential clients to gather essential case details. Determine if the matter is a fit for our firm and facilitate next steps. Schedule consultations with attorneys and ensure a smooth handoff. Keep client records accurate and organized in our case management system. Help build out consistent process for the intake process.

Relationship Building & Development:

Maintain and strengthen relationships with referral partners, medical providers, and community organizations. Follow up with warm leads and ensure they receive timely, supportive communication. Work with the team to track referral sources and measure the effectiveness of relationship-building efforts. Collaborate with attorneys and marketing to keep messaging consistent and effective.

What Will Make You Successful:

You're able to listen with empathy and clearly explain next steps. You enjoy connecting with people and building trust over time. You keep information accurate and processes running smoothly. Comfortable juggling intake calls, scheduling, and community follow-up. You understand the sensitive nature of personal injury cases. Experience in intake, customer service, or business development is helpful. You are comfortable being on the phone a lot of the day as well as working in a CRM. Bilingual Spanish is a plus.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer relationship management: 1 year (Required) Ability to

Commute:

Carmel, IN 46032 (Required)

Work Location:

Hybrid remote in Carmel, IN 46032