Customer Success Representative

Customer Success Representative Reynolds and Reynolds - 3.1 College Station, TX Job Details Full-time 3 hours ago Benefits Health savings account Paid holidays Health insurance On-site gym Dental insurance 401(k) Paid time off 401(k) 6% Match Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Interpersonal skills Account development Schedule management Organizational skills Account management Time management Full Job Description We are looking for a Customer Success Representative to create and nurture long-term relationships with our customers. You will resolve any issues that arise to ensure customers are satisfied with our services and help us safeguard our revenue and retain customers.

Responsibilities:

Build positive and productive relationships with our dealership customers Schedule regular meetings and discussions to strengthen relationships with existing accounts Understand client needs and customize existing business programs to meet those needs Provide client support and manage communications in a timely, professional manner Maintain existing client accounts to achieve revenue goals Inform clients about company products, services, and promotions Ensure client requests are answered accurately and promptly Develop strategies to improve client satisfaction Collaborate with internal teams to address customer needs Maintain up-to-date knowledge about company products and services

Requirements:

Strong customer service skills and passion for helping others Excellent verbal and written communication skills Exceptional time management & organization skills Familiarity with Microsoft Office or similar software is a plus Experience with ticketing or CRM systems is a plus 1-2+ years of customer service experience Bachelor's degree or equivalent experience in customer success roles

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Paid vacation, sick days, and holidays Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Company perks, including: Referral bonuses Professional development and training Promotion from within Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including: An onsite dining facility offering complimentary breakfast and lunch A fitness center An onsite medical center A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our

Associate Foundation What We Do At Reynolds:

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe. With products in over 70% of U.S. dealerships, Reynolds features the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person