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Customer Success Specialist
Job
Gemology
Remote
$82,500 Salary, Full-Time
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Job Description
Customer Success Specialist Gemology - 2.0 Rancho Santa Margarita, CA Job Details Full-time $80,000 - $120,000 a year 2 hours ago Benefits Paid training Health insurance Paid time off Flexible schedule Qualifications Professional networking Customer communication Coaching Automation software Tutoring Software implementation Face-to-face client meetings Leadership AI applications Client interaction via phone calls Full Job Description Located in gorgeous Rancho Santa Margarita, CA, we are a growing AI technology company seeking a highly motivated individual who enjoys learning new technology, working directly with clients, and helping organizations successfully adopt innovative solutions. This is a unique opportunity for someone who combines technical curiosity with strong communication skills. You'll work closely with customers to support onboarding, training, implementation, and ongoing success while continuously expanding your knowledge of emerging technologies. Responsibilities Guide clients through onboarding and implementation Deliver training sessions and product education Build strong customer relationships and drive adoption Troubleshoot challenges and identify solutions Stay current on emerging technology trends Collaborate with internal teams to improve customer experience Qualifications Technical degree OR demonstrated interest in technology, engineering, or AI Strong communication and presentation skills Naturally curious with a desire to continuously learn Self-motivated and able to work independently Comfortable with working directly with clients Strong AI fascination and experience with automation are a must! Preferred Training, coaching, tutoring, teaching, or leadership experience Customer success, consulting, implementation, or technical support experience Familiarity with AI, automation, or software platforms What We Offer $80,000 - $85,000 base salary ($100K-$120K OTE) Performance-based bonuses Commission opportunities for client acquisition $500 Monthly healthcare stipend Hybrid work environment Strong career growth potential