Job Description
Dealer Sales Support - US Independent Accounts Roland Corporation
US - 4.2
El Segundo, CA Job Details Full-time $50,000 - $52,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Managing customer accounts Microsoft Excel Email customer support Account maintenance Sales analytics & reporting tools Phone communication Administrative experience High school diploma or GED Managing clients in a customer support role B2B Typing Quality data entry Client interaction via phone calls Customer data entry Full Job Description Job Overview The Dealer Sales Support role for US Independent US Accounts provides administrative, operational, service and sales support to the US sales team and customers, focusing on B2B MI, Piano and other independent dealer channels. This position helps drive sales effectiveness by managing orders, maintaining accurate account information, providing support and serving as a key point of contact between sales, customers, and internal departments. This role ensures a high level of service, timely execution, and strong ongoing relationships with independent accounts and Roland sales staff. Responsibilities Support sales representatives with order entry, pricing, promotions, and account settings Serve as a primary sales support contact for independent accounts regarding orders, product availability, and inquiries Maintain accurate customer records, contracts, and sales data in CRM and order systems Coordinate with logistics, finance, and operations to resolve order or delivery issues Assist with sales reporting, forecasting, and tracking account performance Help prepare sales materials, presentations, and account reviews Maintains electronic and hard copy documents, forms, and related paperwork as required for interdepartmental purposes. Perform other duties or special projects as requested by supervisor or VP. Requirements Education/Experience :
High School diploma and some college courses with 3-5 years of related sales support, MI industry or B2B experience preferred. Skills:
Ability to accurately enter data at 40-50 words per minute. Strong organizational, communication and problem-solving skills. Customer-focused mindset with attention to detail. Ability to manage multiple accounts and priorities in a fast-paced environment. Proficiency in CRM systems, ERP systems, Microsoft Office (Excel, Word, Outlook), B2B platforms, order processing or sales support experience is a plus. Knowledge :
Employee must be highly customer oriented with a helpful, friendly telephone and email and other electronic communication methods that enable them to work with dealer accounts personnel, field sales reps, and all internal RUS customer/partners. Business acumen and willingness to learn. Experience with on-line remote computer work and ability to maneuver around/inside websites, ERP systems, inventory and sales reporting platforms. This role is essential to supporting revenue growth and dealer service level within the independent account segment. Work Environment The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this job. Location of Position:
Position will be based in Los Angeles County and requires the employee to work onsite one or more days per week as part of a hybrid schedule. Any remote work/telecommuting arrangement may be discontinued by the Company at any time and at the discretion of the Company. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. Pay:
$50,000.00 - $52,000.00 per year Benefits:
401(k) Dental insurance Health insurance Vision insurance Work Location:
Hybrid remote in El Segundo, CA 90245
