Inside Sales Representative I

Inside Sales Representative

I NEOGOV - 3.3

Draper, UT Job Details Full-time 10 hours ago Benefits Paid parental leave Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Customer communication Sales presentations SaaS (as product category for technical sales engineers) SaaS Full Job Description Salary Depends on Qualifications Location Draper, UT Job Type Full-Time Job Number 00918 Department Lead Generation Division General Opening Date 06/17/2026 About For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life. Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference. The Inside Sales team is responsible for the support, training, and best practice coaching and account retention and expansion for all customers. You will strategize customer support execution, communicate with other departments to ensure synergy. You will proactively look for new and innovative ways to ensure our customers' success with our products and generate sales opportunities. Your primary responsibility is account expansion. You will work directly with an Account Manager and coordinate meetings to demo NEOGOV products. This is an on-site role located in Draper, Utah. Candidates must be available to work in the office Monday through Friday during standard business hours. This role involves real-time collaboration with cross-functional teams, participation in team meetings, and active engagement in the office environment.

Work Environment Requirements:

This is a full-time, in-office position. Remote or hybrid work is not available for this role. Must be available for in-person, ad-hoc team discussions, coaching, and feedback sessions throughout the workday. Required to attend and participate in daily stand-ups, team meetings, training, and company events held in the office. Reliable daily commute to the office is required. This posting is for an existing vacancy. What You Will do Develop and cultivate customer relationships with key decision makers and power users/administrators. Resolve simple to moderately complex tasks related to our product suite. Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products. Schedule product demonstrations Assist with support case escalations and facilitate customer communication where needed. Complete product training to gain deeper understanding of NEOGOV products. Proactive calls and engagements to seek demonstration appointments. Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory. Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas. Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements. Find upsell opportunities through customers' use-case Track KPI's (partnership review meetings, demos, SQO%, and sales territory quota attainment) Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers. Who You Are omeone with strong organizational and follow through skills An individual with High level of personal accountability Able to set expectations and communicate goals and objectives with customers and teammates What you have: Minimum 3 years working directly with customer accounts Minimum 1+ year of experience with one or more SaaS products Prior technical sales experience is preferred Excellent written and verbal communication skills Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc Experience presenting both to groups and one-on-one Salesforce experience preferred but not required B.A/B.S or equivalent work experience What NEOGOV Offers Competitive Wages Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1 Generous PTO to support work-life balance 401K Matching 12-week Paid Parental Leave Autonomy to grow and find your career path with supportive leadership Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office. Inclusive and diverse work environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.