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Inside Sales Specialist
Job
Computer Technology Link Corp (CTL)
Remote
$70,000 Salary, Full-Time
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Job Description
Overview We are seeking an energetic and motivated Inside Sales Specialist to join our dynamic sales team. In this role, you will be the driving force behind expanding our customer base and strengthening existing client relationships through proactive outreach and exceptional service. Your enthusiasm for technology sales, combined with your strong communication skills, will help us deliver tailored solutions that meet our clients' needs. This position offers a fantastic opportunity to develop your business development skills while working in a fast-paced, collaborative environment committed to growth and success. Job Purpose This role has two primary focuses: (80%) Partner with two field based Solution Consultants to drive sales and customer success. This role will focus on smaller transactional sales up to $100,000. (20%) Deliver responsive, accurate, and friendly support across eCommerce operations, internal sales, BidDesk/RFP tasks, house‑account sales, and sales enablement. Act as a systems power‑user who keeps quotes, orders, data, and communications flowing so Solutions Consultants (Sales) can win and retain business. Essential Job Duties and Responsibilities Partner with field based Solutions Consultants to work with customers in the assigned two field territories to maximize opportunities for CTL. Process and troubleshoot field sales and web orders in Shopify and NetSuite; validate pricing, tax, and inventory; maintain 99.9% order accuracy. Ensure new customers Business Applications are completed for all customers in assigned territories. Run and present basic reports on order activity, sales performance, and inventory status. Serve as a primary contact for order status, inventory, shipping, and account issues via chat, phone, and email. Troubleshoot order issues; coordinate RMAs per SOP; assist with onboarding/training on CTL's portals. Source and vet RFP opportunities in GovSpend and other tools; use AI‑assisted screening to score/prioritize. Enter RFP data into HubSpot workflows; maintain documents in HubSpot and Google Drive; prepare proposal materials and submit when assigned. Track RFP activity and maintain contract vehicle documentation, reporting, and price lists. Manage