Leads Manager

Leads Manager Crown City Dance Pasadena, CA Job Details Part-time $20 - $23 an hour 2 hours ago Benefits Flexible schedule Qualifications Objection handling (sales technique) Interpersonal skills Fitness sales Facebook Instagram Marketing Full Job Description Leads Manager The Leads Manager is responsible for converting marketing-generated inquiries into scheduled consultations and introductory appointments. This role serves as the first point of contact for prospective students, ensuring every lead receives prompt, professional, and persistent follow-up. The Leads Manager is accountable for maximizing lead response rates, appointment bookings, and appointment attendance while creating a positive first impression of the studio. Key Responsibilities  Respond to all incoming leads generated through Facebook, Instagram, website inquiries, referrals, events, and other marketing channels.  Execute a structured follow-up process that includes multiple daily contact attempts through phone, text, email, and other approved communication channels until contact is established or the lead is deemed inactive.  Maintain an average of at least two call attempts per active lead per day during the initial follow-up period.  Contact prospective students to establish rapport, identify goals, answer questions, and assess interest.  Convert qualified leads into scheduled consultations, introductory lessons, or enrollment appointments.  Maintain consistent and persistent follow-up with leads until a clear outcome is achieved.  Confirm appointments and implement attendance strategies to maximize show rates.  Conduct reminder calls, texts, and emails prior to scheduled appointments.  Reschedule missed appointments and re-engage inactive leads when appropriate.  Maintain accurate records of lead activity, communication history, appointment status, and outcomes within the CRM.  Collaborate with the New Student Department Executive to ensure a smooth handoff of scheduled consultations and prospective students.  Monitor lead quality, response rates, booking rates, and attendance trends while providing feedback to management.  Assist with lead generation campaigns, promotions, open houses, workshops, and special events as needed.  Maintain a high standard of professionalism and customer service while representing the studio brand. Qualifications  Strong sales background with demonstrated success in appointment setting, lead conversion, inside sales, or high-volume customer acquisition.  Exceptional follow-up, persistence, and relationship-building skills.  Excellent verbal and written communication abilities.  Comfortable making outbound calls and managing a high volume of lead activity.  Highly organized, self-motivated, competitive, and results-driven.  Ability to handle objections and guide prospective students toward taking action.  Experience with CRM, scheduling, and customer management software preferred.  Experience in dance, fitness, hospitality, education, or service-based businesses is a plus. Success Metrics  Lead response time.  Contact rate (percentage of leads successfully reached).  Appointment booking rate.  Appointment show rate.  Number of qualified appointments scheduled.  Lead follow-up compliance.  Monthly and quarterly appointment-setting goals.  Quality and completeness of CRM records.  Contribution to overall new student enrollment growth. Compensation & Position Details  Starting pay: $20.00 per hour  Part-time position averaging 20-30 hours per week.  Additional performance-based commission paid for qualified appointments that successfully attend their scheduled consultation.  Opportunity for increased earnings based on appointment booking and show-rate performance.  Position will begin in-person during onboarding and training to ensure familiarity with studio operations, systems, and culture.  Upon successful completion of training and demonstrated performance, the role may transition to a fully remote position.  Flexible schedule may be available based on business needs and lead volume. Additional Growth Opportunity  Position may expand to include responding to venue rental and event booking inquiries.  Responsibilities may include preparing proposals, coordinating follow-up communication, and securing event bookings.  Upon assuming venue sales responsibilities, the Leads Manager will be eligible for an additional commission on all venue rental deposits successfully secured and collected.  Specific commission structure and performance expectations will be established prior to the addition of venue booking responsibilities.

Pay:

$20.00 - $23.00 per hour

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Pasadena, CA 91107