Orders Desk Team - Support Specialist

Orders Desk Team

• Support Specialist 2.3 2.3 out of 5 stars Northvale, NJ 07647 Hybrid work $55,000
• $65,000 a year
• Full-time EVERSYS, Inc 3 reviews $55,000
• $65,000 a year
• Full-time Orders Desk Team

•

Support Specialist Description :

Eversys, Inc. is a Swiss based company, which was founded in 2009 by a team of engineers with significant experience in the development of leading-edge espresso solutions, conceived and delivered over the past 30 years. Eversys, Inc, a wholly owned subsidiary of Eversys SA, is positioning itself to become the leading commercial espresso machine supplier in North America. Eversys Inc. is looking to hire a full time Orders Desk Team

• Support Specialist.

This person will be responsible for comprehensive order-related processes for North America. We are seeking a highly organized and detail-oriented individual to join our team as an Support Team Member specialist. In this Support Team Member role, you will hold an important role in providing administrative assistance and ensuring the smooth operations of various tasks related to email communication, data extraction, asset management, basic accounting and annual service plans.

Responsibilities:

Client-Facing Support:

Assist with client support starting with onboarding through ordering for equipment parts and consumables. Manage the Orders inbox and phoneline by providing regular updates and information to our clients and by directing inquiries to the correct departments or personnel within the organization. Handle approximately 150 emails per day, ensuring prompt and accurate routing. Be able to present basic understanding and knowledge of our product line and services for inbound inquiries. Handle client issues with tact and urgency; escalate when necessary.

Asset Management Manage Ocean Freight Cargo:

Oversee the extraction of data from manifests for ocean freight cargo, ensuring accurate and flawless data extraction for tracking and documentation purposes. Utilize Salesforce or a similar system to maintain and manage asset records, ensuring accurate and up-to-date information. Coordinate with the sales team and other departments to track and record asset-related activities. Track and monitor Eversys' assets Internal Resource Work alongside the sales team members to assist with the deal cycle, including but not limited to providing quotes, closing out orders and assisting clients with navigation of our organization. Process internal requests and organize orders for fulfillment. Provide status updates for team members when needed.

Requirements:

Post secondary; additional education or certification in business administration or related field is a plus. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively. Proficiency in using productivity tools and software, such as Microsoft Office Suite, Salesforce, Shopify, Slack and other customer relationship management (CRM) systems. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external stakeholders. Ability to work independently and proactively, while also being a team player.

Basic knowledge of accounting principles:

Apply basic accounting principles to accurately record revenue and cost of goods sold, ensuring proper invoicing.

Job Type:

Full-time Pay:

$55,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Work Location:

Hybrid remote in Northvale, NJ 07647