Portfolio Support Specialist

Portfolio Support Specialist Mechanicsburg, PA 1 DAYS AGO 22569824 Summary Mechanicsburg, PA In-Person Competitive Salary 0 Years Experience Bachelor's degree No Commission 40.00 hours per week / Day Shift / Full-Time Description

JOB DESCRIPTION

Are you looking for a relationship-driven role that offers career growth, meaningful community impact, and a strong work/life balance? Overview Horizon Farm Credit is seeking a Portfolio Support Specialist to join our team. This position reports to the Portfolio Support Specialist Manager and may work in either the Mechanicsburg, PA, Mount Joy, PA, Winchester, VA or Frederick, MD office location. This position is eligible for a hybrid work schedule after 6 months of successful employment. Our ideal candidate would combine strong operational discipline with a customer-centric mindset and the ability to work collaboratively across teams. In this role, you will provide comprehensive support to the Portfolio Management team through account servicing, research, and delinquency management while delivering operational and lending assistance. This role works closely with association-wide teams to ensure the efficient delivery of financial products and services, fostering strong collaboration through effective communication and teamwork. The Portfolio Support Specialist is committed to meeting customer needs either directly or through coordination with team members and operates independently under general supervision to support overall organizational goals.

Areas of Responsibility Include:

Loans Maturing Monitoring/Management Serve as primary control for monthly maturities for assigned portfolios. Work with members and request assistance of portfolio managers if coordination and assistance is needed. Coordinate collection of necessary member documentation for loan maturity renewal or extension and coordinate terms for note modifications on applicable loan products. Submit necessary servicing loan actions for approval and send them to appropriate team for document delivery. Monitor the return of documents to close out the action and directly work with members on closing loan actions timely. Delinquency Management Serve as point of contact for customers during early-stage delinquency activities with focused contact to appropriate borrowers and ensuring the Association has completed a minimum of two contacts with all delinquent customers prior to transition to Credit Resolution Team. Uncover core factors driving delinquency issues. Communicate scope of borrower impact. Work with third parties (i.e. FSA, MARBIDCO, etc.) as necessary on delinquent obligations. Portfolio Management Support Serve as resource for port To view the full job description please use the link below.

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