Job Description
Our client, a consumer products company , is seeking a detail-oriented and analytical Sr. Sales Administrator to support our Sales team high-level administrative coordination, order management, reporting, and customer account support. This position partners closely with internal sales teams and external retail contacts to help ensure smooth day-to-day operations, timely communication, and strong service across assigned accounts. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working in a fast-moving, sales-driven environment. The right candidate will bring sound judgment, a proactive mindset, and the ability to manage multiple priorities while maintaining excellent service standards.
Key Details:
Pay rate: $25-30/hr. Hybrid schedule (Mon-Thur onsite and Fridays remote) Temp to hire Location:
Chatsworth, CA Key Responsibilities Account Management & Administrative Support Partner with the sales team to support all aspects of assigned customer accounts. Deliver exceptional service to internal stakeholders and external customers. Build and maintain strong working relationships with buyers, analysts, planners, and sales representatives. Communicate order updates, account issues, and resolutions in a timely and professional manner. Collaborate cross-functionally with supply chain, allocation, warehouse, finance, and support teams to resolve inventory, shipping, and account concerns. Prepare and maintain weekly sales status reports and account documentation. Manage customer forms, vendor agreements, certificates of insurance, and other administrative materials. Track promotions, approvals, claims, special item requests, and account-related activities using internal tools such as Smartsheet. Support account scorecards and help identify solutions related to shipping performance, EDI updates, and short shipments. Order Processing & Reporting Process domestic and international orders accurately and within required timelines. Review EDI and manual orders for pricing, case pack, and item accuracy. Coordinate with internal teams to resolve issues that may delay order flow or shipment timing. Monitor open orders and proactively address fulfillment, allocation, and inventory concerns. Manage returns, replacements, re-packs, and order adjustments as needed. Maintain order tracking details and shipment updates for internal sales teams and customer accounts. Provide timely reporting on open orders, invoices, fill rates, cancellations, and related order metrics. Support item cross-referencing and system updates tied to order source tables and account requirements. Samples Coordination Track sample orders and provide shipment and delivery updates. Coordinate sample requests with marketing and global partners to meet business needs and commitments. Prepare materials and samples for sales meetings and presentations. Process requests related to updated product dimensions, naming, artwork, or prototype changes. Qualifications Education & Experience College degree preferred. 2-4 years of experience in customer service, sales administration, or sales support. Skills & Knowledge Excellent organizational and planning skills. Strong written and verbal communication abilities. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills and independent judgment. Proficiency with Microsoft Office. Experience with retailer systems such as Amazon Vendor Central, Walmart Retail Link, or Target Partners Online is a plus.
