Job Description
SUMMARY:
The Senior Advisor supports leaders on strategy, business development, and operational enablement priorities related to independent pharmacy. As a member of the Office of Independent Pharmacy Affairs, this role partners cross-functionally across Evernorth and the enterprise to drive alignment, governance, and execution of initiatives that impact independent pharmacy providers. Reporting to the Senior Director of Independent Pharmacy Affairs, the Senior Advisor operates with a high degree of autonomy, advising leadership, owning critical workstreams end-to-end, and influencing without direct authority while translating stakeholder needs into clear processes, measurable outcomes, and data-driven narratives that inform decisions. ESSENTIAL FUNCTIONS
Support the Senior Director in the day-to-day operating rhythm of the Office of Independent Pharmacy Affairs (cadences, decision logs, action tracking, and stakeholder follow-ups). Lead priority initiatives and workstreams from problem definition through implementation including stakeholder alignment, governance readouts, decision/issue escalation, and tracking. Own and continuously improve core intake, routing, escalation, and service processes supporting independent pharmacy (including correspondence and provider-facing inquiries) to drive speed, consistency, and transparency. With the Senior Director, coordinate enterprise-wide internal teams that touch independent pharmacy to ensure alignment, accountability, and on-time execution across interdependent initiatives. Define, maintain, and socialize process documentation (RACI, SOPs, playbooks, and communication templates) and support change management for new or updated workflows. Partner with analytics and business owners to translate business questions into data requirements, develop KPIs, and enable recurring reporting (dashboards, scorecards, and insights) that support internal accountability and decision-making. Synthesize internal and external feedback, performance trends, and market signals into clear, compelling recommendations for leadership using data-based storytelling and concise executive communications. Manage complex projects and initiatives across multiple channels including workplans, milestone tracking, risk/issue management, and stakeholder communications. Develop high-quality materials to support leadership and governance forums (presentations, written analyses, financial or operational summaries) and prepare content for internal and external audiences as needed. Build and maintain a strong network of internal and external partners to advance strategic priorities and remove execution barriers. Directly engage with independent pharmacy providers and external partners as needed to inform strategy, improve service experiences, and validate operational approaches. QUALIFICATIONS
Bachelors degree in Finance, Business, Economics, Engineering, Marketing, Analytics, or related field. Community/independent pharmacy experience strongly preferred; experience partnering with provider organizations and/or networks. 5+ years of experience in healthcare analytics, business strategy, and/or operating model enablement with demonstrated business impact. Demonstrated ability to design, implement, and improve cross-functional processes (intake/routing, governance, issue management, service workflows) with strong attention to controls and follow-through. Strong data proficiency and comfort working with large/ambiguous datasets; advanced Excel required. Experience with Power BI (or similar BI tools) and querying/analysis tools (e.g., SQL, SAS, R, or Python) preferred. Proven ability to translate analyses into clear narratives and executive-ready recommendations (data-based storytelling, concise writing, and presentation development). Excellent communication and stakeholder management skills; able to influence across enterprise teams and tailor messaging for senior leadership and external partners. Preferred:
Demonstrated project/program management experience leading cross-functional initiatives; familiarity with common PM tools and methods (workplans, RAID logs, dependency management). PMP, PgMP, Lean/Six Sigma, or similar credentials are a plus. Professionalism, integrity, and sensitivity when working with external partners; customer service mindset and experience in client/external-facing roles preferred. Ability to travel up to two times per month on average. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
