Contract & Closing Coordinator

Position Overview:

The Contract and Closing Coordinator will provide organization, direction, coordination, and control of Hills View Homes' sales agreements and schedule of closings. This position will communicate with internal and external customers to provide and request information to facilitate the sales/closing process. This position will contribute to the customer's satisfaction as Hills View Homes' representative and the Home Buyer's representative to the company. As a leader in this organization, it is imperative that the Contract and Closing Coordinator must maintain a mindset of continual improvement and work diligently to foster a culture of continual improvement within the team, the department, and the company.

Reports to:

Sales Manager ___________________________________________________________________________

Company Overview:

We sell and build our homes with enthusiasm, energy for our jobs, and respect for our customers. As a company, we seek to add value; to our customers, by providing them with a superior product, an exceptional customer experience, and a favorable price. To our employees, by providing them with employment that encourages personal growth and pride and paid at favorable compensation. And to our communities, through charitable contributions, and community support. ___________________________________________________________________________

Job Duties:

• Update weekly and month-end sales report for the corporation utilizing data gathered from CRM and other spreadsheets.
• Update internal and/or external prices lists as needed, to include daily sales, cancellations, and closings in our in-house networks.
• Process sales paperwork, monitor and follow—up on contract requirements to ensure successful closing. Distribute all contract-related information to appropriate internal and external customers.
• Ensure all contractual paperwork is accurate and complete. Communicate contract status with management.
• Process contract cancellations including the refund of earnest money, if applicable.
• Work closely with buyers, agents and mortgage companies to schedule closings with title companies.
• Communicate with and assist buyers regarding all aspects related to the closing of their new home by answering questions and solving problems for the buyer prior to closing.
• Coordinate with Construction and Sales departments in the scheduling of all requirements to ensure a timely walk and close.
• Set key/closing/orientation appointments and ensure that projections for required number of closings are consistently met according to the project's established goals.
• Prepare and register warranties for each new home closing.
• Ensure appraisals are ordered and supply appropriate comps to appraisal companies as needed.
• Provide plans and specs and ensure title company provides title work to lenders.
• Submit earnest monies to title company, request Release/Transfer of Earnest Monies for cancelled/transferred sales.
• Send executed Purchase Agreements to lenders, Realtors, and buyers.
• Assist with new home material selections/spec sheets.
• Other duties as assigned by the Sales Manager.
• Ensure you present yourself in a professional manner, while maintaining an insightful and enthusiastic team focused environment.
• Maintain positive communication channels to help the flow of information from department to department.
• Participate in training when needed. This includes learning product knowledge, procedural proficiencies, and computer software.
• Adhere to departmental operating guidelines and Hills View Homes' Employee Manual.
• Foster, encourage, and reward a fun, positive, successful values-based culture!

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EXPERIENCE

Minimum one-year experience in a home sales environment, exceptional customer service experience, or related field.

EDUCATION

High school diploma or equivalent.

EEO/OSHA/ADA

Able to manipulate and use CRT/screens, keyboards, mouse/pointing devices, etc., associated with contemporary computers. Able to sit or stand for extended periods of time. ___________________________________________________________________________

COMPANY MISSION STATEMENT

We are the best homebuilding company in America. We sell our homes with enthusiasm, energy for our jobs, and respect for our customers. As a company, we seek to add value: (1) To our customers, by providing them with a superior product, an exceptional customer experience, and a favorable price (2) To our employees, by providing them with employment, which encourages personal growth and pride, at favorable compensation (3) To our communities, by providing taxes, charitable contributions and community support.

Job Type:

Full-time Pay:

$47,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Compensation Package:

Commission pay Application Question(s): what does exemplary customer service mean to you? give an example of the most challenging time you have had to model this in a less then ideal situation? what was the situation and how did you handle it?

Experience:

Customer service: 1 year (Required)

Real Estate:

1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person