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Home Care Administrative & Sales Coordinator
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Always Best Care Senior Services - Memphis, TN
Memphis, TN (In Person)
$39,520 Salary, Full-Time
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Job Description
Home Care Administrative & Sales Coordinator Always Best Care Senior Services - Memphis, TN - 3.6 Memphis, TN Job Details Full-time $18 - $20 an hour 16 hours ago Qualifications Customer follow-ups Visitor query response Home care experience Google Workspace Office activity coordination Client onboarding Email customer support Referral-based lead generation Identifying new business opportunities Sales referrals Sales experience within healthcare Service scheduling Staff scheduling Greeting customers Client inquiry handling Filing Client file management Care documentation Team scheduling De-escalation techniques Conflict de-escalation Mid-level Administrative experience Medical administrative support Customer relationship management Initial Contact (sales skills) Health record tracking Prospecting Lead Tracking Client acquisition Full Job Description We are seeking a versatile Administrative & Sales Coordinator to be the heartbeat of our branch. This is a highly flexible role where no two days are exactly alike. You will bridge the gap between our clients, our dedicated caregivers, and our community partners. Whether you are matching a caregiver to a client, following up on a sales lead, or organizing client files, your work will directly impact the lives of families in the Memphis area. Key Responsibilities Scheduling & Staffing (40%) Create and manage caregiver schedules, matching the right caregiver to the right client based on skill, availability, and personality. Manage last-minute schedule adjustments, call-outs, and shift changes with a calm, problem-solving attitude. Act as the main point of contact for caregivers out in the field and address their daily scheduling questions. Administrative Support (30%) Handle general office operations, including answering multi-line phones, responding to emails, and greeting visitors. Maintain accurate records and documentation using our [Home Care Scheduling System] (insert software e.g., ClearCare/WellSky). Assist with client onboarding, process necessary paperwork, and ensure we remain fully compliant with state regulations. Sales & Community Outreach (30%) Field incoming inquiry calls from families looking for home care, educate them on our services, and guide them to the next steps. Follow up on warm leads, referral lists, and prospect inquiries to help drive branch growth. Help build and maintain relationships with local referral sources (such as hospitals, discharge planners, and assisted living facilities in Memphis) to generate new business.