Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Inside Sales / Customer Service Representative
Job
Ultimate Training Munitions, Inc.
Brownsville, TX (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
68
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Inside Sales / Customer Service Representative Ultimate Training Munitions, Inc. Brownsville, TX Job Details Full-time 19 hours ago Qualifications Customer communication Teamwork Microsoft Excel Word embeddings Sales experience within tech Prospecting CRM system proficiency Outbound calling Productivity software Associate's degree Ticketing system technical support Full Job Description Inside Sales / Customer Service Representative UTM | Sales Department | Full-Time | Brownsville, TX About Ultimate Training Munitions (UTM) UTM is a world leader in the design and manufacture of non-lethal training ammunition (NLTA) and firearm conversion systems. Our precision-engineered training solutions are used by military forces, law enforcement agencies, and security professionals worldwide, enabling operators to train in the most realistic and safe environment possible. About the Role The Inside Sales / Customer Service Representative handles customer inquiries, processes orders, manages solicitations, and supports outside sales activities. This role is integral to UTM's growth, with a strong emphasis on outbound sales calls to convert quotes, upsell, cross-sell, and develop new business. Responsibilities Respond to inbound calls and emails via the Helpdesk ticket system; follow up on customer inquiries professionally and promptly Provide quotes, product and pricing information to Military, Law Enforcement, Dealers, and other customers; document all communications in CRM and Helpdesk systems Process purchase orders, order changes, adjustments, and cancellations from domestic customers Use Oracle to retrieve customer, inventory, and order status information Perform outbound sales calls to existing and prospective customers to drive revenue growth Manage solicitations through GSA, Unison, Beta SAM, and similar platforms per UTM protocol Relay technical product inquiries to Technical Support or the Outside Regional Sales Manager Support outside sales representatives by assigned geographic region Requirements Associate's degree or equivalent, or 1-3 years of experience in customer service or sales Proficiency in Microsoft Word and Excel Excellent written and verbal communication skills Experience with or ability to quickly learn a CRM or Helpdesk management system Ability to multitask, prioritize, and work independently or as part of a team Why Join UTM? At UTM, you will be part of a dedicated team committed to delivering world-class training solutions to those who serve and protect. We offer a collaborative, fast-paced environment where your contributions make a real impact.