Sales Support Specialist

At Diab, we are constantly expanding and evolving. That means we are always looking for new, talented people to join our team. We offer you the possibility to grow your career within a highly successful, modern organization. You will work with some of the industry's most talented, driven and creative people, who are passionate about the same things as you. We encourage entrepreneurialism and diversity, and we are growing our team with a view to retaining and motivating them for the long-term. Our international presence means you have the possibility to work in a multicultural environment, interacting with colleagues from many diverse backgrounds all over the world. Diab Americas LP is a leading provider of high-performance composite parts serving various industries with a focus on aerospace and defense. We are committed to excellence in quality and innovation. Our mission is to make our customers' products stronger, lighter and more competitive. We provide a complete range of high-performance core materials to meet specific needs in a variety of industries. With a wide selection of mechanical properties, material characteristics and densities, designers, engineers, and fabricators can easily find the right core material for any application. Diab currently has six manufacturing sites in strategic locations around the world offering our full range of materials, plus local representation in 16 countries - ensuring security of supply, cost efficiency, flexibility, and local support.

For additional company information visit:

www.diabgroup.com Diab is an equal opportunity employer and offers a competitive base salary and a comprehensive benefit plan including 100% company paid employee health insurance package, 401(k) Matching Retirement Plan and more. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor Visas.

U.S. PERSON STATUS IS REQUIRED FOR THIS POSITION. PROOF OF U.S. CITIZENSHIP OR PERMANENT RESIDENCY REQUIRED DUE TO ACCESS TO SENSITIVE DATA AND OUR COVERAGE UNDER EAR AND ITAR REGULATIONS.

Salary:

Negotiable, depending upon relevant experience.

Position Summary:

We are seeking a highly organized and customer-focused Sales Support Specialist to serve as a key point of contact for our customers while supporting our Sales Team. This role plays a critical part in ensuring a seamless order process—from quoting and order entry through delivery and post-sale support. You will collaborate cross-functionally with Sales, Supply Chain, and Production to ensure accuracy, resolve issues proactively, and deliver exceptional customer experience. This position is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and takes ownership of their work.

Duties and Responsibilities:

• Serve as the primary point of contact for customer inquiries via email, phone, and chat. Process, enter, and confirm customer orders in the ERP system with a high degree of accuracy
• Identify non-standard orders and coordinate required approvals or change requests
• Accept and confirm orders non-standard products and initiate a CR for the product.
• Create solutions and ensure a smooth sales process.
• Carry out client satisfaction surveys and reviews.
• Issue Return Material Authorizations (RMAs) and process credit requests
• Proactively monitor order status and communicate delays or issues to customers and Sales
• Maintain a customer sales history file system for all sales and sample transactions.
• Generate and maintain quotes, including pricing for non-standard products
• Communicate non-standard department circumstances to the supervisor.
• Maintain a high level of professionalism and transparency to supervisors.
• Other duties as required.

Qualifications:

• College degree preferred with at least 2 years' relevant experience in a customer service or inside sales related capacity; or high school diploma with at least 5 years' relevant experience.
• Experience working with ERP systems and CRM systems (Salesforce a plus).
• Experience in a manufacturing environment preferred.
• Demonstrable proficiency with Microsoft Office - Excel and Word.
• Demonstrable aptitude for math; ability to perform calculation and conversion between English measurement system and metric system.
• Ability to read, write, and communicate effectively in English.
• Strong interpersonal skills and an ability to build rapport with customers.
• Must possess excellent time management and organizational skills.
• Must have strong analytical and problem-solving skills.
• Ability to work both independently and in a team environment.
• Ability to prioritize and multi-task effectively.
• Must be self-motivated and have the ability to effectively manage stress.
• Ability to effectively communicate with all levels of the organization.
• Ability to understand and comply with company policies and Health & Safety requirements.
• Ability to work on-site.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Paid time off Relocation assistance Vision insurance

Shift:

Day shift Application Question(s): What ERP/CRM systems are you experienced using?

Education:

Bachelor's (Preferred)

Experience:

Customer Service or Inside Sales:

2 years (Required) ERP systems: 2 years (Required) Ability to

Commute:

DeSoto, TX 75115 (Required)

Work Location:

In person Sales Support Specialist DeSoto, TX 75115 Full-time Full-time At Diab, we are constantly expanding and evolving. That means we are always looking for new, talented people to join our team. We offer you the possibility to grow your career within a highly successful, modern organization. You will work with some of the industry's most talented, driven and creative people, who are passionate about the same things as you. We encourage entrepreneurialism and diversity, and we are growing our team with a view to retaining and motivating them for the long-term. Our international presence means you have the possibility to work in a multicultural environment, interacting with colleagues from many diverse backgrounds all over the world. Diab Americas LP is a leading provider of high-performance composite parts serving various industries with a focus on aerospace and defense. We are committed to excellence in quality and innovation. Our mission is to make our customers' products stronger, lighter and more competitive. We provide a complete range of high-performance core materials to meet specific needs in a variety of industries. With a wide selection of mechanical properties, material characteristics and densities, designers, engineers, and fabricators can easily find the right core material for any application. Diab currently has six manufacturing sites in strategic locations around the world offering our full range of materials, plus local representation in 16 countries - ensuring security of supply, cost efficiency, flexibility, and local support.

For additional company information visit:

www.diabgroup.com Diab is an equal opportunity employer and offers a competitive base salary and a comprehensive benefit plan including 100% company paid employee health insurance package, 401(k) Matching Retirement Plan and more. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor Visas.

U.S. PERSON STATUS IS REQUIRED FOR THIS POSITION. PROOF OF U.S. CITIZENSHIP OR PERMANENT RESIDENCY REQUIRED DUE TO ACCESS TO SENSITIVE DATA AND OUR COVERAGE UNDER EAR AND ITAR REGULATIONS.

Salary:

Negotiable, depending upon relevant experience.

Position Summary:

We are seeking a highly organized and customer-focused Sales Support Specialist to serve as a key point of contact for our customers while supporting our Sales Team. This role plays a critical part in ensuring a seamless order process—from quoting and order entry through delivery and post-sale support. You will collaborate cross-functionally with Sales, Supply Chain, and Production to ensure accuracy, resolve issues proactively, and deliver exceptional customer experience. This position is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and takes ownership of their work.

Duties and Responsibilities:

• Serve as the primary point of contact for customer inquiries via email, phone, and chat. Process, enter, and confirm customer orders in the ERP system with a high degree of accuracy
• Identify non-standard orders and coordinate required approvals or change requests
• Accept and confirm orders non-standard products and initiate a CR for the product.
• Create solutions and ensure a smooth sales process.
• Carry out client satisfaction surveys and reviews.
• Issue Return Material Authorizations (RMAs) and process credit requests
• Proactively monitor order status and communicate delays or issues to customers and Sales
• Maintain a customer sales history file system for all sales and sample transactions.
• Generate and maintain quotes, including pricing for non-standard products
• Communicate non-standard department circumstances to the supervisor.
• Maintain a high level of professionalism and transparency to supervisors.
• Other duties as required.

Qualifications:

• College degree preferred with at least 2 years' relevant experience in a customer service or inside sales related capacity; or high school diploma with at least 5 years' relevant experience.
• Experience working with ERP systems and CRM systems (Salesforce a plus).
• Experience in a manufacturing environment preferred.
• Demonstrable proficiency with Microsoft Office - Excel and Word.
• Demonstrable aptitude for math; ability to perform calculation and conversion between English measurement system and metric system.
• Ability to read, write, and communicate effectively in English.
• Strong interpersonal skills and an ability to build rapport with customers.
• Must possess excellent time management and organizational skills.
• Must have strong analytical and problem-solving skills.
• Ability to work both independently and in a team environment.
• Ability to prioritize and multi-task effectively.
• Must be self-motivated and have the ability to effectively manage stress.
• Ability to effectively communicate with all levels of the organization.
• Ability to understand and comply with company policies and Health & Safety requirements.
• Ability to work on-site.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Paid time off Relocation assistance Vision insurance

Shift:

Day shift Application Question(s): What ERP/CRM systems are you experienced using?

Education:

Bachelor's (Preferred)

Experience:

Customer Service or Inside Sales:

2 years (Required) ERP systems: 2 years (Required) Ability to

Commute:

DeSoto, TX 75115 (Required)

Work Location:

In person