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Family Service Sales Counselor
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Rosewood Memorial Parks
Pasadena, TX (In Person)
$75,000 Salary, Full-Time
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Job Description
Family Service Sales Counselor Rosewood Memorial Parks Pasadena, TX Job Details Full-time $50,000 - $100,000 a year 23 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Bereavement support Customer communication Interpersonal skills Client rapport building Driver's License Activity sales targets Empathy Full Job Description About Rosewood Memorial Parks Rosewood Memorial Parks is dedicated to providing compassionate service and dignified resting places for families during their most difficult times. We are seeking an empathetic, driven, and professional individual to join our team as a Family Service Counselor, helping families navigate the complexities of end-of-life planning and ensuring every life is honored beautifully. Job Summary The Family Service Counselor acts as a guide and advisor to families, specializing in the sale of cemetery property, memorial products, and pre-need funeral arrangements. This role requires a unique balance of compassionate service, strong interpersonal skills, and a commitment to meeting sales goals. You will be a source of comfort and expertise, helping families make informed decisions to secure peace of mind. Key Responsibilities Provide compassionate guidance to both at-need (immediate need) and pre-need (advance planning) families, assisting them with cemetery property, memorial sales, and service selections. Conduct family consultations to understand their needs, traditions, and financial considerations, presenting personalized options with professionalism and sensitivity. Generate and manage leads, schedule appointments, and maintain strong follow-up communication to build long-term relationships within the community. Complete all necessary documentation accurately and promptly, ensuring compliance with all company and state regulations. Collaborate effectively with funeral directors and other staff members to ensure a seamless and positive experience for every family served. Act as a community ambassador for Rosewood Memorial Parks, participating in outreach efforts to educate the public on the benefits of pre-planning. Qualifications & Requirements Proven success in a consultative sales or customer-facing role is highly preferred. Exceptional listening, communication, and interpersonal skills with a high degree of empathy. Self-motivated, organized, and results-oriented with the ability to manage time effectively. Ability to work a flexible schedule, which may include evenings and weekends, to accommodate family meetings. Must be able to manage the emotional demands of working with grieving families.