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Job Description
Overview Jacobs Stone Products Inc. (JSP) is a stone mining and fabrication operation dedicated to serving the natural stone building industry, and we are seeking an in-person Sales Support Administrator to assist our sales team and internal operations . This office-based role acts as a central point for communication and coordination among customers, sales, accounting, production/yard, and logistics, enabling salespeople to concentrate on relationship-building, project development, and company growth. This position is ideal for someone who is organized, detail-oriented, and confident managing customer communication related to quotes, order entry, project coordination, invoices, and follow-up payment. Experience in stone, hardscape, building materials, or fabrication-support environments is strongly preferred. Key Responsibilities Customer Intake & Communication Answer and route inbound calls/emails; provide professional, prompt customer support. Collect key project details (job site, timeline, product needs, pickup/delivery requirements). Serve as a consistent point of contact for status updates, issue resolution, and follow-ups. Support high-touch customer experience for both internal and external customers. Quotes, Order Entry & Documentation Prepare and maintain quotes, proposals, order confirmations, and support sales documentation. Enter orders accurately and completely (products, quantities, samples, delivery/pickup instructions, special handling notes). Support pricing updates, quote revisions, add-ons, and change-order documentation (as directed by Sales). Ensure required information is captured upfront (job names, PO numbers, tax-exempt documents, delivery notes, etc.) to reduce rework. Invoicing, Accounts Receivable Support & Payment Follow-Up Assist customers with invoices, statements, account questions, and payment coordination. Identify accounts payable contacts and support past-due follow-up with professional reminders and documentation. Document communication (dates, promised pay dates, notes) so Sales and Accounting have visibility.
Maintain clear role boundaries:
support coordination but do not replace accounting authority. Data Accuracy, Records & Reporting Maintain accurate customer, quote, and order records; ensure notes are complete and searchable. Track follow-ups to ensure timely resolution and reduce dropped balls. Create basic internal reports for Sales/Leadership (open quotes, orders by status, backorders, past-due follow-ups). Administrative Support & Team Enablement Provide daily administrative support so sales representatives are not pulled into routine documentation and status calls. Support document organization, scanning/filing, customer paperwork, and internal coordination as needed. Contribute to continuous improvement by suggesting templates, checklists, and standard work to improve speed and accuracy. Collaboration & Cross-Functional Communication Facilitate clear, timely communication between departments to resolve order, delivery, and invoicing issues. Coordinate with Accounting for payment status, documentation, and account follow-up. Work closely with Logistics and Yard Operations to confirm product availability, schedule pickups/deliveries, and relay special handling instructions. Participate in cross-functional team discussions to identify process improvements and support company-wide initiatives. Maintain accurate records of interdepartmental communications to ensure transparency and accountability. Qualifications Required Experience in sales support, customer service, office administration, order entry, or dispatch coordination preferred. Demonstrated ability to work effectively with cross-functional teams (e.g., Sales, Accounting, Logistics, Yard Operations). Strong phone etiquette and professional written communication. Highly organized; able to manage multiple priorities and follow-ups without dropping details. Comfortable working with invoices, statements, and payment coordination. Proficient with computers and standard business software (email, spreadsheets, order/invoicing systems). Dependable, professional, and punctual; thrives in an in-person team environment. Preferred (Nice to Have) Proficient with Microsoft suite of products, including Outlook, Teams, One Drive. Proficient with QuickBooks. Experience in stone, hardscape, construction materials, fabrication, building products, or a yard/dispatch environment. Familiarity with quote-to-order workflow, job tracking, and change-order documentation. What We Offer Competitive pay based on experience. Full-time, stable, in-person position with a growing company. Clear role boundaries—no sales quotas or cold calling. Collaborative environment with direct impact on customer experience and execution.
Pay:
$39,520.00 - $48,500.00 per year
Benefits:
Health insurance Paid time off Application Question(s): Are you able to work in-person in San Saba, TX (not remote)? What is your earliest available start date? Briefly describe your most relevant experience (sales support, customer service, order entry, A/R). What systems have you used for quotes/orders/invoices? (
Examples:
QuickBooks, ERP/POS, CRM, Excel, etc.) Do you have reliable transportation and consistent attendance history?
