Bio Sales and Customer Service Leader

Sales & Customer Service Leader - Biotech Cone Bioproducts is seeking a dynamic, results-focused Sales & Customer Service Leader to drive revenue growth and support operational excellence. This role combines biotech sales, business development, customer relationship management, and order operations to deliver a seamless customer experience from initial engagement through fulfillment. The ideal candidate will serve as a key liaison between customers and internal teams, driving new business opportunities while maintaining accuracy, compliance, and exceptional service in a regulated biotech environment. Key Responsibilities Sales & Business Development Drive revenue growth by identifying, pursuing, and closing new opportunities within Invitro Diagnostic, and life sciences sectors Conduct outbound prospecting, networking, and cold outreach, including face-to-face client visits Develop and execute territory and account strategies to expand market presence Build strong, trust-based client relationships through consultative selling Translate complex scientific concepts into value-driven business solutions Client Relationship & Customer Experience Serve as the primary point of contact for customer inquiries and ongoing account management Cultivate long-term partnerships by understanding customer needs and delivering tailored solutions Manage client expectations and provide timely updates on orders, scheduling, and product availability to ensure high customer satisfaction. Sales Order & Documentation Management Accurately enter, review, and manage sales orders within the order management system Review historical pricing and customer purchase history Prepare and coordinate documentation, related to within department Maintain organized physical and electronic sales records Ensure compliance with internal procedures, ISO standards, and regulatory requirements Approve orders, pricing, and shipment details Track and document customer complaints, feedback, and resolutions Customer Communication & Support Respond to inbound calls, emails, and sales inquiries professionally and efficiently Process customer orders, including verbal and written requests Provide documentation such as: Certificates of Analysis (COA) Material Safety Data Sheets (MSDS) Lead times and product availability BHR and quality-related documentation Deliver clear, accurate, and timely communication to ensure a positive customer experience Order Fulfillment & Operations Support Prepare and review packing lists for accuracy Monitor order status and proactively communicate updates Perform inventory checks and coordinate with internal teams Partner with warehouse, production, QA/QC, and sales teams to ensure timely and accurate fulfillment CRM & Pipeline Management Maintain and update CRM systems (e.g., Salesforce) with accurate customer and sales data Track leads, opportunities, and follow-up activities Manage pipeline visibility and sales forecasting Prepare proposals, quotes, and follow-ups to drive deal conversion Cross-Functional Collaboration & Continuous Improvement Collaborate with scientific, production, quality, and operations teams to meet customer needs Bridge technical discussions between clients and internal teams Support audits, documentation reviews, and compliance initiatives Identify and implement process improvements to enhance efficiency and customer satisfaction Qualifications 2+ years of experience in sales, customer service, or order management (biotech/life sciences preferred) Strong communication, organization, and multitasking skills Self-motivated with a results-driven mindset Experience with CRM systems (Salesforce a plus) and Microsoft Office Familiarity with regulated environments (QA/QC, ISO, FDA) and order fulfillment is a plus Bachelor's degree in Life Sciences or related field preferred Must be authorized to work in the U.S. Key Competencies Results-driven with strong business and sales acumen Customer-focused with consultative selling skills Ability to translate technical information into clear value propositions High level of integrity and professionalism Strong problem-solving and critical-thinking abilities Ability to work independently and collaboratively Work Environment & Travel On-site role based in Seguin, TX Occasional travel for client meetings and industry events If you are passionate about biotechnology and enjoy building relationships while delivering exceptional service, we encourage you to apply.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person