Job Description
Inside Sales Representative Tidewater Fleet Supply
LLC - 3.5
Chesapeake, VA Job Details Full-time 1 hour ago Qualifications Customer returns handling Sales transaction processing Customer order taking Sales quoting Logistics order management Full Job Description We are looking for a motivated and customer-focused Inside Sales Representative to join our team. This role is ideal for someone who enjoys helping customers, solving problems, building relationships, and working in a fast-paced environment where no two days are the same. The right candidate will play a key role in supporting our customers, growing sales, and helping drive the success of the branch through strong product knowledge and outstanding customer service. Responsibilities Build and grow customer relationships by providing exceptional service and support. Generate new and repeat sales by educating customers on products, features, benefits, and solutions. Identify opportunities to increase sales through cross-selling, up-selling, add-on sales, and promotional items. Accurately process customer transactions including quotes, orders, returns, and invoicing. Work closely with outside sales representatives and branch teammates to support customer needs and grow accounts. Respond to customer inquiries by phone, email, and in person in a professional and timely manner. Locate, source, and obtain parts for customers, including processing buyouts for non-stocked items. Coordinate parts orders and communicate with warehouse, delivery, and management teams to ensure timely service. Maintain ongoing communication with customers to strengthen relationships and resolve concerns quickly. Assist walk-in customers with order questions, quotes, and product recommendations. Maintain a clean, organized, and professional counter and parts area. Stay informed on product offerings, industry trends, and customer needs. Perform additional duties as assigned. Why Join Our Team? Opportunity to grow your career with a stable and growing company. Competitive pay with the ability to directly impact your success through sales growth. Fast-paced work environment that keeps every day engaging. Supportive team atmosphere with experienced industry professionals. Ability to build strong customer relationships and become a trusted resource. Work with a wide range of heavy-duty, fleet, trailer, and automotive products. Skills, Knowledge, and Abilities Strong customer service and relationship-building skills. Excellent communication, sales, and negotiation abilities. Strong organizational skills and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Strong problem-solving and critical-thinking skills. Basic computer proficiency including Microsoft Office and related systems. Positive attitude, strong work ethic, and willingness to learn. Expertise in the heavy-duty or automotive aftermarket industry is highly preferred. Valid driver's license with an acceptable driving record. Job Requirements Previous parts counter, automotive aftermarket, heavy-duty parts, or related sales experience preferred. Ability to work cooperatively with sales, warehouse, and delivery teams. Ability to provide accurate quotes, process orders, and manage customer requests efficiently. Manufacturer or industry training is a plus. Some travel may be required. Physical Demands and Working Conditions Prolonged periods of sitting, standing, and computer work. Ability to occasionally lift up to 50 pounds. Fast-paced environment with regular interaction with customers, drivers, warehouse staff, and vendors.
