Sales Receptionist and Aftermarket Coordinator

Mullinax Ford is looking for a personable, hard-working team member who is self-motivated and effectively prioritizes tasks to join our multi-store enterprise. The prime candidate will be able to multi-task accurately in a fast-paced environment while providing top notch customer service.

Schedule:

Monday-Friday 9-5 Key Responsibilities Reception & Customer Service Greet and assist all customers, vendors, and visitors in a professional and friendly manner Answer and direct incoming phone calls promptly Manage front desk operations including mail, messages, and general inquiries Coordinate communication between sales, service, and parts departments Maintain a clean and organized reception area Aftermarket Parts Coordination Schedule installation of aftermarket parts and accessories (e.g., lift kits, wheels/tires, tint, protection packages, electronics) Work closely with the sales and service teams to ensure timely and accurate installations Verify parts availability and coordinate ordering with the parts department Track all scheduled installs and ensure deadlines are met Communicate with customers regarding scheduling, updates, and completion timelines Prepare and maintain installation work orders and documentation Administrative Support Maintain accurate records of scheduled jobs and completed installations Assist with invoicing, billing coordination, and deal jacket documentation as needed Monitor and follow up on pending installs or delayed parts Support management with reporting and process improvements Qualifications for this job: Excellent customer service skills Must have professional appearance Excellent written, verbal, and interpersonal communication skills Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software Capability of multi-tasking and prioritizing work in fast-paced environment with heavy volume of transactions as well as be able to meet and handle deadlines Strong attention to detail, and ability to efficiently and consistently produce accurate work High school diploma or equivalent Valid Driver's license Must be able to pass background screening, motor vehicle check, and drug test Benefits package for full-time employees includes: 401(k) Savings Plan Medical, dental, vision plans Supplemental Insurance Employee Purchase Program Opportunity for Advancement We are a Drug Free Workplace and an Equal Opportunity Employer. No phone calls, please apply in person or email resume.