Inside Sales / Customer Service Representative

Inside Sales / Customer Service Representative at SunSource Inside Sales / Customer Service Representative at SunSource in Hartland, Wisconsin Posted in 17 days ago.

Job Description:

Inside Sales / Customer Service Representative Price Engineering, a SunSource company, specializes in engineered custom products and solutions through engineering resource management, research, planning and development in the areas of hydraulics, pneumatics, automation and electrical systems. Customer Service is a fast-paced environment and a fundamental area to demonstrate and apply "best-in-class" customer service to the fluid power and automation marketplace. Price Engineering's ability to meet our customers' needs and exceed their expectations is key to our continued growth and success. This requires passionate, motivated, and energetic individuals at the Customer Service level. This position will interface with all Price Engineering departments and personnel. Essential Functions Take incoming phone calls from customers Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary Enter customer orders in Price Engineering ERP system with goal of 100% accuracy Quote customers on components as needed and enter all quotes into ERP system or shared directory Assist customers in finding components by using product catalogs, web-based catalogs, internal resources Expedite customer orders as needed to meet required and promised dates Provide solutions to customer needs in a "team" environment Follow-up on quotes as needed Assist outside sales when necessary (quoting, expediting, customer visits) Continuous development of sales skills to up-sell or additional-sell to customers Other responsibilities and/or projects as assigned by management

Work Environment:

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Office Environment Experience, Education and Skills Education:

2 or 4 year degree in fluid power, business, marketing, or related experience 3+ years in customer facing position 3+ years computer experience (MS Office, ERP or MRP system) Excellent communication skills, both written and verbal Ability to work in both team environments and individually Ability to multi-task and prioritize work on a regular basis Ability to maintain composure under stressful situations Excellent time management skills Self-motivated, energetic Sound judgment and decision-making ability Demonstrates integrity and ethical standards Maintains a professional demeanor at all times Effective listening, communication and negotiating skills Motivated self-starter, comfortable in fast-paced environment Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click for additional information. (For Illinois E-Verify information click , ). #priceengassc SunSource Equal employment opportunity, including veterans and individuals with disabilities. PI283579790