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Maple Sales Specialist
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Smoky Lake Maple Products, LLC
Hilbert, WI (In Person)
$62,500 Salary, Full-Time
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Job Description
Company Summary Smoky Lake Maple Products is a premier manufacturer and supplier of high-quality maple syrup equipment serving hobbyist producers. Our handcrafted evaporators, filters, and bottlers are known for their innovation and craftsmanship. We have built a strong public reputation and a highly respected presence within the industry, and we are looking for someone to support the needs of our customer base. Serving this niche industry requires someone who understands the unique needs and motivations of maple syrup makers. We are seeking a hands-on, highly organized professional, with experience producing maple syrup and 3+ years of experience in a customer facing environment. Reporting directly to the sales manager, this professional maintains a positive attitude and outlook as they provide excellent customer service. Role Summary A Maple Specialist is an experienced sugar maker and a rooted member of the maple-producing community. Their role is to facilitate and support new maple producers and their equipment needs as they grow and learn maple syrup production. Key Responsibilities Sales
- Answer phones and assist customers with ordering and support questions.
- Communicate with other departments on special orders or requests to meet customer expectations.
- Work with the existing sales team to provide input and feedback on promotions and solutions. Customer Support / Technical
- Consistent and timely follow up on customer requests/ needs within our customer support portal.
- Strong communicator adept at aligning expectations and resolving disputes effectively. Order Prepping
- Pull, assemble, verify, and schedule orders for customer pickup.
- Report and troubleshoot product issues.
- Set pickup appointments and ensure proper items are prepared in advance by production if needed. Development
- Gain hands-on experience with Smoky Lake Maple equipment and build industry knowledge through workshops, open houses, and trade shows.
- Working across other departments on projects during the summer in preparation for peak volume. Required Skills and Experience
- 3+ years of experience in maple sugaring, sales, and customer support
- Computer Proficiency (Windows, Gmail, etc.)
- Strong writing and communication skills.
- Physical ability to lift 50 lbs and assist with equipment loading.
- Highly organized self-starter capable of managing multiple priorities.
- Comfortable working directly with leadership in a collaborative, small-team environment. What Success Looks Like
- Engaged customer base with positive feedback from reviews and experiences.
- Advances technical knowledge of maple equipment, and improves company workflows.
- Demonstrates Smoky Lake values of accountability, reliability and quality.
- Champions new business initiatives/promotions
- Meets sales metrics as advised by the sales manager. Compensation & Benefits