Inside Sales Support

Inside Sales Support Medford Windows Medford, WI

Close Date:

04/27/2026

Job Type:

Full-Time We train and promote from within Excellent low-cost health benefits Retirement plan with employer-paid contributions Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. Currently, we are seeking a qualified Inside Sales Support person to work collaboratively with our Windows division in eitherMedford, Wisconsin or Red Bluff, California. About the Position Work with customer service manager and leaders to ensure proper customer service is being delivered Communicate and coordinate with internal departments Partner with the sales team to meet and exceed customer's service expectations Provide feedback to the company regarding service failures or customer concerns Assist customers with questions and concerns while providing accurate answers and responses Inform potential/existing customers about products and services Handle returns or complaints while recording details of inquiries, comments or complaints Provide timely and accurate information to incoming customer order status and product knowledge requests Process customer orders, changes, and returns according to established department policies and procedures Provide pricing and delivery information Qualifications 6 months' prior customer service experience preferred Knowledge of window products, window quoting systems, and AS400 is a plus Excellent verbal and written communication skills with emphasis on professionalism Proficient in Microsoft Outlook, Word, and Excel High regard for accuracy Dependable, self-motivated, and organized Why Join Our Team? Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better. We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.