Sales Operations Specialist

Sales Operations Specialist Kurz Industrial Solutions Inc. vision insurance, paid holidays, 401(k), retirement plan United States, Wisconsin, Berlin 15755 West Rogers Drive (Show on map) May 15, 2026

Kurz Overview and Mission:

Proud to serve leading industrial business in the Upper Midwest for over one hundred years with best-in-class electro-mechanical and clean energy products and services. We are driven by a culture centered on our six core values and strive every day to achieve our mission "to strengthen American industry." Role Mission As a Sales Operations Specialist, your focus will be supporting sales & post-sale transactional activities to provide a successful customer experience for our clients, improving execution and remove barriers for the Inside Sales team and Account Managers. Duties include open order tracking and management of dates, accurate transactional processing of specialized order types (shop modifications, E&I, exchange programs, on-site services, etc.), ensure ERP integrity with item creation and pricing accuracy, processing customer return requests along with widespread support duties. You will serve as a key liaison between Kurz and our customers (both external and internal). Onsite and virtual training will be provided to perform these tasks and duties. Key Job Responsibilities Understand operational processes across all departments including warehouse, sales, sales support, and customer service functions. Perform transactional creation and follow-through on item setup, quote creation, sales order processing, and purchase order entry Understand warehouse and fulfillment activities including pick ticket management, receiving activities, inventory movement, shipment creation, expediting activities, customer walk-ins Ability to learn the technical side of our businesses such as Motors, VFD's, Controls, Bearings, Gearboxes and PT Components Review customer orders for accuracy, margin enhancement, and completeness before processing Create and maintain accurate item records in ERP systems to support quoting, ordering, and inventory visibility Track shipping statuses and update customers proactively Respond to post-sale inquiries and ensure follow-up within 24 hours Ensure ERP reflects accurate tracking and status data for internal and external visibility Develop strong supplier/vendor relationships to obtain accurate information regarding availability, shipment, and delivery dates. Assist in troubleshooting inventory, shipping issues, and expedite back orders if needed. Effectively use our CRM/ERP platform to communicate with our team and customers using tasks, events, and opportunities to further new and/or existing business Specialty Service Responsibilities On-Site service coordination and transaction management Coordinate warranty claims with vendors and manufacturers Communication and transaction coordination of third-party service contractors for all Kurz locations Shop modification creation, coordination and transaction management Ensure accurate NetSuite Pricing and margin review and enhancement activities Liaison between System Integrator Customers and Kurz Past due Sales order and Purchase order Review Update NetSuite with Purchase order Acknowledgement and shipping statuses Motor exchange program service activities Competencies Process oriented with a customer-first mindset High attention to detail and documentation accuracy Experience in post-sales support or related customer service roles Ability to use ERP/CRM systems for updates and tracking Ability to prioritize tasks and manage time efficiently in a fast-paced environment Collaborative and solution-oriented approach Keys to

Success Core Values:

Lives out our six Kurz company core values consistently.

Responsiveness:

Timely and clear communication with internal teams and external customers.

Problem Solving:

Takes ownership of post-sale issues and ensures resolution.

Team Support:

Willingness to pitch in and assist the sales team as needed. Benefits Medical, Dental and Vision Insurance Short & Long-Term Disability Insurance HSA and Flex plans Life and AD&D Insurance 401(k) Retirement Plan with company match Paid holidays, vacation, and personal day Accident Insurance & Critical Illness Coverage Annual bonuses and merit increases based on performance. Employee Assistance Program (EAP) Wellness Programs Career Development & Leadership Training KURZ Industrial Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.