Sales Specialist

Role Overview:

Sales/Quoting Specialist serves as a key point of contact for customers, supporting sales activities and ensuring a smooth customer experience from inquiry through order fulfillment for a CNC Job Shop in Racine. This role blends relationship management, problem-solving, and operational coordination, requiring strong communication skills and the ability to work cross‑functionally with production, engineering, purchasing, and logistics teams.

Key Responsibilities:

Respond to customer inquiries via phone and email, providing timely and accurate information. Prepare and issue customer quotations, ensuring all required technical and commercial details are collected and correct. Coordinate internally with engineering, manufacturing, and quality to gather information needed for accurate quotes or order setup. Enter customer orders into the ERP system, ensuring part numbers, revisions, pricing, quantities, and ship dates are correct. Review purchase orders for discrepancies (e.g., conflicting prints vs. PO details) and work with customers and internal teams to resolve them. Track open quotes and orders, following up with customers to confirm demand, provide updates, and clarify requirements. Communicate engineering exceptions, missing information, or special processing requirements clearly to customers and document as needed. Support new setup processes by providing complete customer data and collaborating with engineering when required. Maintain accurate customer records, pricing updates, and documentation according to company standards. Coordinate with shipping/logistics to ensure on‑time delivery and communicate any delays or changes to customers. Develop strong relationships with customers to enhance satisfaction and promote repeat business. Collaborate with sales, quoting, and engineering staff to improve quoting accuracy and turnaround time.

Required Skills:

Proficiency with ERP/CRM systems for entering orders, tracking status, managing pricing, and maintaining customer data. Strong understanding of order‑to‑cash processes, including quoting, order entry, material availability checks, and shipment coordination. Ability to read and interpret basic customer documents such as purchase orders, part numbers, revisions, and (when applicable) engineering prints. Experience preparing customer quotations, including confirming specifications and coordinating with engineering or production teams. Strong sales and quoting experience in a manufacturing environment. Solid product knowledge (or ability to learn quickly) related to materials, components, manufacturing capabilities, and lead times.

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

On the road