Sales Support Supervisor

Sales Support Supervisor UCI, Inc. - 2.3 Irvine, CA Job Details Full-time From $72,000 a year 2 days ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Vendor relationship building Customer service Zoom Performance management High school diploma or GED Sales strategy Account management

Delegation Full Job Description Company Overview:

With over 25 years of industry excellence, our company has been recognized as one of America's Fastest Growing Companies by Inc. 500 Magazine. We operate as a leading business technology firm dedicated to empowering entrepreneurs. We offer a comprehensive suite of products and services designed to meet the critical needs of small- to medium-sized business owners.

Our solutions include:

Touchless payments, capital funding, payroll, and accounting solutions Shipping, search engine optimization, and internet marketing Electronic payments and advanced technology solutions Our core mission is delivering top-tier back-office management solutions that enhance operational efficiency.

Job description:

The Sales Support Supervisor serves as the conductor for the external sales department, prioritizing workflows with a revenue-first mindset. This is an advanced role, responsible for directing a multi-member sales support team, ensuring that tasks are delegated effectively to meet production goals while providing high-level support and performance coaching to our Outside Sales Force.

Essential Duties and Responsibilities:

Department Leadership and Prioritization:

Act as the primary conductor of the Sales Support team, directing daily workflows for all Sales Support team members Prioritize sales contracts and departmental tasks and customer files based on revenue potential and strategic importance Ensure deadlines and production targets are met by redistributing workloads and resources in real time Provide regular feedback and ongoing coaching to the Sales Support team to improve accuracy and sales efficiency

Outside Sales Force Support:

Provide expert-level support to the Outside Sales Force team, assisting with high-stakes sales contract structures and developing enterprise-level business solutions Identify performance gaps within the outside sales force and implement training or strategic initiatives to increase their success rates Serve as the final point of escalation for outside sales force on complex contract negotiations and pricing strategies Collaborate with sales leadership to align Sales Support team efforts with broader company revenue goals

Revenue and Growth Strategy:

Manage the sales pipeline to identify and eliminate bottlenecks and implement improvements to accelerate account activations Develop and refine pricing strategies and sales initiatives that drive department production Oversee the most complex, high-revenue accounts, ensuring white-glove service, flawless activation and long-term retention Analyze department data and reports to provide the Sales Executive Team with insights on production trends and revenue forecasts

Operational Oversight:

Provide final review of complex customer quotes and contract structures Oversee the accuracy of department logs, reporting, and CRM data Manage high-level vendors and partner relationships to ensure smooth transactions

Beneficial Experience:

5+ years in outside sales, sales management, or a senior relationship management role. Proven experience managing a multi-person team in a high-volume environment. Advanced understanding of customer pricing, revenue models, and contract negotiation Strong leadership ability with a focus on prioritizing tasks based on financial impact Advanced experience with Salesforce, DocuSign, Zoom, Microsoft Excel, etc Excellent interpersonal skills with the ability to motivate both the internal team and the external teams

Pay:

From $72,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Opportunities for advancement Paid time off Paid training Vision insurance

Education:

High school or equivalent (Required)

Experience:

Leadership:

2 years (Preferred)

Sales:

3 years (Required) Customer service: 3 years (Required) Ability to

Commute:

Irvine, CA 92618 (Required)

Work Location:

In person