Manager of Order Management

Manager of Order Management Carrier Enterprise - 3.0 Orlando, FL Job Details Part-time | Full-time 8 hours ago Benefits Health savings account Paid holidays Disability insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Phone communication Productivity software Phone etiquette Cross-functional collaboration Full Job Description Manager of Order Management - HVAC Products |

Carrier Enterprise Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Manager . Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com Objective The Order Management Manager will oversee a large team of Order Management Representative providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group Duties and Responsibilities Act as a "working manager" which provides technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed. Collaborate with team members to ensure high-quality customer service for both internal and external customers. Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions. Supervise team members' performance and process management to ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system. Manage customer orders from initiation to delivery. Provide post-sale follow-up and support as required. Collaborate with customers, sales, and internal/external suppliers to resolve issues. Work with the sales staff to prepare and submit job quotes Oversees teams on the take off and submit job quotes. Assist with warranty department to overcome customer issues. Manages the career life cycle of team members, including performance management, career discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track Required Qualifications Self-starter, highly accountable, works well under pressure. Ability to work well with all levels of the organization. Capability to build trust quickly with a team. Strong leadership skills with the ability to adapt to respective audiences. Proven customer service skills Knowledge of HVAC products, markets and equipment Exceptional communications skills complete with ability to follow through. Strong analytical and problem-solving skills High sense of urgency Proficient in Microsoft Office applications Professional phone etiquette Preferred Qualifications Prior management/supervisory experience strongly preferred. Minimum of 2 plus years within HVAC or similar industry preferred Requirements Minimum High School or GED Preferred 2 Year / Associate Degree 4 Years Experience required in a Sales support role

Benefits:

Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Requirements:

Preferred Qualifications Prior management/supervisory experience strongly preferred. Minimum of 2 plus years within HVAC or similar industry preferred