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ServiceNow Hypercare Support Lead-Atlanta or Cincinnati-Need locals only

Job

Apton Inc

Atlanta, GA (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/12/2026

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Job Description

Job Title:

ServiceNow Hypercare Support Lead Location:

Atlanta or Cincinnati Onsite role Need locals only 10 plus and any visa Must have skills: SNOW Modules(ITSM,CMDB,CSM,VAM,Agent Char, Service Portal , Integrations and Hypercare or ServiceNow Hypercare Strong knowledge and understanding of SNWO Modules (SNOW Modules(ITSM,CMDB,CSM,VAM,Agent Char, Service Portal , Integrations) Strong and Experienced with UI Policies, UI Actions, and ACLs , Expertise in Business Rules, Client Scripts, and Script Includes Strong Defect Management exposure , Defect logging, tracking, and prioritization, Coordination with development team for fixes, Validation and testing of fixes, Deployment support for patches/releases,Defect trend reporting Experience in managing hypercare support , Quick and swift at response and action and familiar with all the ITIL best practices Expertise in Business Rules, Client Scripts, and Script Includes Strong documentation and tactical operations skills Good Reporting and Dashboards , Good experience and skill in preparing and providing daily hyper care status report and other executive reports