Merchant Support Coordinator

Merchant Support Coordinator

EVOLV INC DBA APPROVAL PAYMENT SOLUTIONS

Newburgh, IN Job Details Full-time 1 day ago Qualifications Inventory management Filing Data reporting Lead generation Mid-level Prospecting CRM system proficiency Appointment scheduling

Full Job Description Location:

Newburgh, Indiana. This is an in office in person position. This position is not eligible for remote work.

The Opportunity:

Evolv has an exciting opportunity for an assertive, detail-oriented, growth-minded and client-focused Merchant Services Coordinator. This job pays a base wage and has bonus opportunities. We seek to hire one enthusiastic, career-minded professional to fill this position.

About Evolv:

The Company processes $5.1 billion of processing volume annually. With access to the four largest processing platforms (WorldPay/FIS, TSYS, Fiserv First Data, GPS), Evolv can board virtually any merchant and Evolv boasts a 92%+ merchant retention rate vs. the industry average of 78%. Through Evolv's shared services and VIV digital marketing capabilities, merchants boost volumes and create overall growth; this allows the Company to tackle challenges that larger platforms cannot in a more tailored, customer-centric approach. The Company offers customers dynamic and diverse payments functionalities that increase sales, reduce costs and mitigate risks for merchants. Through the Company's extensive partner network of financial institutions, government entities, trade associations and software vendors, Evolv is able to onboard growing numbers of merchants while sustaining high retention rates. Evolv has high recognition for quality within numerous verticals, with a focus in the B2B, eCommerce, Education, Healthcare, Municipalities, Nonprofit, Property Management and Retail & Restaurant industries, and has served over 18,000 merchants on its platform. Evolv is led by a highly experienced management team with more than 100 years of combined payments experience, and is headquartered in Indiana with 50+ FTEs.

Lead Generation/Relationship Advocate Administrator Expectations:

CRM (MAC) Add and file maintenance users for employees. o Add and file maintenance users for Referral Partners. o Generate specialized reporting to accomplish goals. Decipher qualified prospects and current customers for digital opportunities Decipher qualified prospects and current customers for Cash Discounting opportunities Be sure SA's are calling on our affiliations leads GovCard, Associations, etc. Monitor appointment set quality. Monitor Call Logs. Monitor rep calendars and drive times. Monitor and update appointment sets and product approvals. Monitor dispositions and rep follow up. Work with customer service on Flight Risk tickets Help Director of Sales monitor RA's on their timeliness of calling on new referrals from bank partners Ensure that reps appropriately document and task leads. Interact with MAC and reps on potential merchants in efforts to increase productivity and profitability. Monitor leads in MAC where a positive meeting was held with the sales representatives but haven't signed application yet. Verify that the reps are setting reminders and tasks for future follow up with the potential lead. Re-Queue the potential merchant for the sales representative to meet with merchant again if necessary. Focus on the company goals and each rep signing more merchants. Inform Sales Management of any potential rep issue, lack of product knowledge and with failure to perform proper follow-up

Miscellaneous Daily Activities:

Backup Duties Work emails from Deployment (installers) regarding any issues o Contact merchant to confirm issue/try and resolve issue o Contact rep to inform of delay of install Work with rep/merchant/trainer until deal is installed or dead.

Management Support Activities:

Coordinate computers and telephones for new employees Help setup stations for new employees Keep Department's office inventory supply in check Work with tech companies for phone system/computers to resolve issues Cover for Director of Sales when not present